Customer Engineer

Mixpanel

9h•Remote

About The Position

Mixpanel's Customer Engineering team is a cross-functional group of highly technical problem solvers focused on driving customer outcomes across the full commercial lifecycle. Customer Engineers are the technical face of Mixpanel in the field — connecting prospect business problems to Mixpanel's technical capabilities, running sharp evaluations, and ensuring every customer who signs has a clear, fast path to value. The team works in close partnership with Account Executives on new business and expansion, and hands off to Delivery Engineers to own technical activation post-sale. The Customer Engineer owns the pre-sales technical journey — from discovery and technical fit assessment through competitive positioning, demo, and POC. You establish whether Mixpanel is the right technical fit before committing to a proof of concept, and when you do run one, you design it to be immediately actionable by the Delivery Engineer: focus metric defined, data validated, success criteria agreed upon. You also return post-sale for cross-sell and strategic expansion that requires a new technical evaluation. A great CE shows up researched, thinks in outcomes, leaves every interaction with more clarity than they walked in with, and treats handoff quality as a first-class output.

Requirements

3–5+ years of experience in Solutions Engineering, Sales Engineering, or a technical pre-sales role at a B2B SaaS company.
Technical foundation in data analytics, event tracking, APIs, data warehouses, or adjacent domains.
Commercial instinct — you understand that your job is to win deals and you orient your work accordingly.
Demonstrated ability to run structured POCs with defined success criteria and measurable outcomes.
Clear, compelling communication to technical and non-technical audiences.
Competitive knowledge of the analytics landscape, or the ability to build it quickly.
Humble, hungry, smart, and accountable — these are the bar, not aspirations.

Responsibilities

Lead technical discovery, establishing the prospect's business challenges, technical environment, and qualification before committing to a POC.
Design and deliver tailored, research-backed demos that connect Mixpanel's capabilities to the prospect's specific business outcomes.
Establish technical fit — confirm the prospect's stack is a match and scope what a meaningful proof requires before the POC begins.
Own competitive technical positioning — be the definitive answer to why Mixpanel over Amplitude, PostHog, and warehouse-native alternatives.
Run tightly structured POCs with defined success criteria, a named focus metric, and a handoff package the Delivery Engineer can execute from immediately.
Return post-sale for cross-sell and strategic expansion requiring a new technical evaluation on a new surface or product.
Partner with Account Executives on deal strategy, technical objection handling, and expansion planning.
Stay close to Delivery Engineers to understand production realities — your POCs should reflect what actually works in production.