Customer Engineers (Experienced and Senior)

Boeing • North Charleston, SC

6d • $112,200 - $185,150 • Onsite

About The Position

The Boeing Company is hiring Experienced and Senior Customer Engineers to join its 787 Account Management team in North Charleston, South Carolina. Customer Engineering Account Managers serve as the primary technical interface between customers and Boeing Commercial Airplanes and are responsible for defining contractual airplane configurations. They use customer and market insights to develop solutions and experiences that meet customer aspirations and support preference for Boeing products. The role establishes and maintains relationships with airplane customers and guides them through the development, management, and delivery of their airplane configurations.

The position is expected to be 100% onsite in North Charleston, South Carolina. Domestic and international travel may be required approximately 25% of the time. Off-hours, weekends, and/or holidays may be needed to support airplane delivery milestones. The role is not union-represented, is not safety sensitive, and does not require a security clearance. Applicants must meet U.S. export control requirements as a U.S. Person. Boeing will not sponsor employment visas. Relocation is offered based on candidate eligibility.

The position has Experienced (Level 3) and Senior (Level 4) pay ranges of $112,200–$151,800 and $138,850–$185,150, respectively. Pay depends on candidate experience and qualifications, as well as market and business considerations. Eligible employees may enroll in benefit programs that generally include health insurance, flexible spending and health savings accounts, retirement savings plans, life and disability insurance, and paid and unpaid time away from work. Availability varies based on eligibility factors.

Requirements

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry, or non-U.S. equivalent qualifications directly related to the work statement.
• Education from an institution accredited by the Accreditation Board for Engineering and Technology (ABET).
• At least 5 years of related work experience or an equivalent combination of technical education and experience.
• At least 5 years of experience working for Boeing, airlines, aircraft lessors, and/or heavy maintenance organizations.
• Must meet U.S. export control compliance requirements as a U.S. Person.

Nice To Haves

• At least 9 years of related work experience or an equivalent combination of education and experience.
• Experience in aerospace.
• Experience and familiarity with airplane configuration processes and procedures.
• Expertise in resolving cross-functional and cross-program technical issues.
• Familiarity with design, development, and certification of new features such as seats, galleys, lavatories, in-flight entertainment, connectivity options, flight deck avionics, monuments, cargo systems, and lights.
• Experience applying systems engineering and project management best practices.
• Excellent oral and written communication skills.

Responsibilities

• Understand customer requirements and communicate customer priorities within Boeing.
• Represent Boeing to the customer and serve as the primary technical contact for configuration definition.
• Frequently interact with Boeing Sales, Marketing, Contracts, and airplane program leadership.
• Lead configuration development, management, and change processing throughout airplane development, from pre-proposal through delivery.
• Assist Boeing and customers in resolving technical issues during airplane delivery, document unresolved customer issues, and facilitate a positive delivery experience.
• Interact with domestic and international customers and suppliers.
• Coordinate with diverse technical and business organizations within Boeing.
• Travel domestically and internationally as needed, approximately 25% of the time.
• Work off-hours, weekends, and/or holidays as needed to support airplane delivery milestones.

Benefits

• Eligible employees may enroll in health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and programs providing paid and unpaid time away from work.
• Relocation based on candidate eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level