Customer Engineers (Experienced and Senior)

Boeing • North Charleston, SC

4d • Onsite

About The Position

The Boeing Company is seeking experienced and senior Customer Engineers to join its 787 Account Management team in North Charleston, South Carolina. Customer Engineering Account Managers serve as the primary technical interface between customers and Boeing Commercial Airplanes and are responsible for defining the contractual airplane configuration. They use customer and market insights to develop solutions that exceed customer aspirations and support preference for Boeing products. They establish and maintain relationships with airplane customers and guide them through the development, management, and delivery of airplane configurations. This position is expected to be 100% onsite at Boeing’s North Charleston location, with approximately 25% domestic and international travel as needed. The role may require working off-hours, weekends, and/or holidays to support airplane delivery milestones. Boeing is hiring across Experienced (Level 3) and Senior (Level 4) levels. The position requires a U.S. Person under applicable export-control rules, and Boeing will not sponsor employment visas.

Requirements

• Bachelor of Science degree in Engineering, Engineering Technology (including Manufacturing Technology), Computer Science, Data Science, Mathematics, Physics, Chemistry, or a directly related non-U.S. equivalent qualification.
• Education must be from an institution accredited by the Accreditation Board for Engineering and Technology (ABET).
• At least 5 years of related work experience, or an equivalent combination of technical education and experience.
• At least 5 years of experience working for Boeing, airlines, aircraft lessors, and/or heavy maintenance organizations.
• Meet U.S. export-control requirements as a U.S. Person, as defined by 22 C.F.R. §120.62.
• Satisfy the company’s Conflict of Interest assessment process.

Nice To Haves

• At least 9 years of related work experience, or an equivalent combination of education and experience.
• Experience in aerospace.
• Experience and familiarity with airplane configuration processes and procedures.
• Expertise resolving cross-functional and cross-program technical issues.
• Familiarity with design, development, and certification of new features such as seats, galleys, lavatories, in-flight entertainment, connectivity options, flight deck avionics, monuments, cargo systems, and lights.
• Experience applying systems engineering and project management best practices.
• Excellent oral and written communication skills.

Responsibilities

• Understand customer requirements and communicate customer priorities within Boeing.
• Represent Boeing to the customer and serve as the primary technical contact for configuration definition.
• Frequently interact with Boeing Sales, Marketing, Contracts, and airplane program leadership.
• Lead configuration development, management, and change processing throughout airplane development, from pre-proposal through delivery.
• Help Boeing and customers resolve technical issues during airplane delivery, document unresolved customer issues, and facilitate a positive customer delivery experience.
• Interact with domestic and international customers and suppliers.
• Coordinate with diverse technical and business organizations within Boeing.
• Travel domestically and internationally, approximately 25% of the time as needed.
• Work off-hours, weekends, and/or holidays when needed to support airplane delivery milestones.

Benefits

• Competitive base pay and variable compensation opportunities.
• Eligible employees may enroll in benefit programs generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and paid and unpaid time away from work.
• Relocation assistance based on candidate eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level