Customer Engineer C3/C4
About The Position
As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service. This position will be for the TESLA Terra FAB opening in Austin, TX. Candidates currently residing in Arizona or Oregon can initially expect minimal travel requirements (up to 20%). Extensive travel will be required for candidates outside of Arizona/Oregon through site completion, which is currently anticipated for mid-next year. Relocation to Austin will be REQUIRED upon site completion.
Requirements
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- 4-7 years of work experience in semiconductor industry or other equipment support industry
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Responsibilities
- Install, maintain, and upgrade customer equipment
- Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
- Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
- Train and mentor junior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Benefits
- Supportive work culture that encourages learning, development, and career growth
- Programs and support that encourage personal and professional growth
- Comprehensive benefits package
- Eligibility for other forms of compensation such as participation in a bonus and a stock award program, as applicable.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
