Customer Engineer (Pre-Sales)
About The Position
Federato is on a mission to defend the right to efficient, equitable insurance for all. We enable insurers to provide affordable coverage to people and organizations facing the issues of today - the climate crisis, cyber-attacks, social inflation, etc. Our vision is understood and well funded by those behind Salesforce, Veeva, Zoom, Box, etc. Federato is the only AI-native platform that spans the full policy lifecycle and changes the way insurance work gets done. Better decisioning is built-in, not bolted on: insurers' unique portfolio goals, strategies, rules, and appetite are part of the workflow so underwriters win the right deals, faster. From the moment a submission hits an underwriter’s inbox, AI is put to work, triaging submissions with a focus on high-appetite business, delivering real-time feedback on the portfolio, and consolidating workflows into a single proven system. Federato drives better business outcomes. As a Founding Senior Customer Engineer at Federato, you’ll be a hands-on in helping insurance carriers and MGUs realize the full power of RiskOps. You’ll partner with Sales to lead technical discovery, solution design, and demo delivery. You’ll also co-create the systems, tools, and content that drive our early SE motion.
Requirements
- 6–10+ years in technical pre-sales, solutions engineering, or technical consulting
- Hands-on experience in demos, architecture design, and enterprise sales support
- Strong insurance domain knowledge (or curiosity to learn quickly)
- Familiarity with policy lifecycle management, rating, quoting, and underwriting systems
- Ability to communicate technical value to both execs and practitioners
- Coding competence in Javascript and SQL
Responsibilities
- Own technical sales engagements from discovery through close
- Deliver tailored, high-impact demos focused on business outcomes
- Translate customer workflows into Federato configurations — including quoting, rating, endorsements, and portfolio optimization
- Lead RFP and security questionnaire completion in collaboration with Product and Security teams
- Build and maintain reusable demo environments reflecting target customer segments
- Develop onboarding materials, configuration libraries, and example rating logic
- Partner with the Manager, Pre-Sales and Product Marketing to refine messaging frameworks and technical collateral
- Co-define and continuously improve the pre-sales lifecycle (discovery, solutioning, handoffs, etc.)
- Contribute to shared team assets like: Discovery playbooks, Configuration scopes and success criteria templates, Demo setup guides and walkthroughs
- Collaborate with Product and Engineering to align roadmap with customer pain points
- Surface recurring objections and product gaps with clarity and context
- Provide post-sale context to Implementation & Customer Success
Benefits
- Total compensation package does include stock options, benefits and additional perks.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
