Pre-Sales Engineer

ChapsVision USNew York, NY
Remote

About The Position

ChapsVision is a global leader in AI and data solutions, focused on enabling organizations to transition to a world where AI agents execute tasks autonomously. The company provides AI agents that augment human capabilities, facilitate no-code application creation, and perform complex tasks to drive innovation. With over 2,000 customers in 40 countries, ChapsVision utilizes its flagship platforms: ArgonOS, Sinequa, and Chaps Agents. The company is recognized for its innovation, ethical commitment, and rapid growth, supported by leading European investors and a unique acquisition-driven operating model. This role is for individuals passionate about the future of intelligent search, trusted AI, and enterprise knowledge mining, seeking to join a company driving global innovation.

Requirements

  • Bachelor’s or Master’s Degree from an accredited institution in a technical field (CS/IS/IT, Engineering)
  • 5+ years of experience in an engineering / technical role
  • Experience in a client facing role (internal or external customers) or strong desire to work closely with customers.
  • Strong collaboration skills, with an understanding of the importance of timely and effective problem-solving.
  • Excellent oral and written communication skills, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
  • Ability to work in a fast paced, team environment.
  • Technical curiosity and a hands-on mindset – Excitement for new technologies and understanding how things work under the hood.
  • Ability to understand and troubleshoot code written in Angular and at least one backend language (e.g., C#, Java, or C++).
  • Proficiency in SQL/NoSQL Databases.
  • Comfortable navigating and understanding systems within the Microsoft ecosystem, including Windows and Azure Cloud Services.

Nice To Haves

  • Experience with search engines, relevancy tuning, or large-scale indexing
  • Familiarity with Generative AI tools, prompt engineering, or RAG (Retrieval-Augmented Generation)
  • Background in legal, private equity, M&A or consulting is a plus
  • Experience configuring or demonstrating AI Assistant functionality
  • Proficiency in French

Responsibilities

  • Engage with prospects to gather technical and business requirements during discovery sessions.
  • Configure and customize the product - including AI/NLP models, data connectors, and Generative AI workflows - to align with customer requirements and maximize business value.
  • Adapt and extend the out-of-the-box user experience (UX/UI) to meet specific project needs.
  • Configure and present tailored demos and proof-of-concepts that showcase the value of our technology and reflect prospective use cases.
  • Advise prospects on best practices for enterprise search, AI usage, and data access strategies.
  • Serve as a subject matter expert on Sinequa’s product, security standards and integration capabilities.
  • Articulate technical benefits and capabilities of the product in alignment with customer use cases.
  • Understand and interpret customer data environments (on-prem and cloud) to ensure seamless integration and adequate enrichment of content.
  • Provide technical input during RFP/RFI processes and respond to prospect questionnaires.
  • Communicate complex technical concepts clearly and effectively to both technical and non-technical stakeholders, from engineers to C-level executives.
  • Lead technical workshops and Q&A sessions to educate clients and deepen their understanding of the product.
  • Lead technical pre-sales activities such as product demos and proof-of-concept (POC) cycles, tailored to customer industries and use cases.
  • Act as a trusted advisor throughout the technical evaluation process.
  • Partner with Sales Managers to support complex, multi-stakeholder deal cycles, including technical discovery, solution design, and executive-level presentations.
  • Collaborate closely with Customer Success and Operations teams to ensure successful deployments, meet SLAs, and deliver continuous value.
  • Serve as the voice of the customer by working cross-functionally with Product, Engineering, and R&D to influence roadmap priorities, resolve issues, and advocate for feature enhancements.
  • Confidently tailor technical presentations and demos across diverse verticals.
  • Manage multiple active opportunities at various stages of the sales cycle.
  • Adapt to customer needs and fast-changing technical environments.
  • Contribute to the evolution of our verticalized solutions in strategic industries such as private equity, legal, and consulting.

Benefits

  • Competitive salary structure with strong earning potential
  • Generous PTO
  • Health benefits from date of hire
  • 401(k) employer match
  • Wellness benefits
  • Commuter benefits
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