Customer Engineer Manager - Austin, TX - (M3)
About The Position
Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. They design, build and service cutting-edge equipment that helps customers manufacture display and semiconductor chips. As the foundation of the global electronics industry, Applied enables exciting technologies like AI and IoT. This role is for someone energized by leading a team that helps transform ideas into reality. The Customer Engineer Manager will be the face of Applied Materials to customers using their semiconductor equipment to build advanced products. This mid-level manager role involves overseeing a skilled team of engineers, acting as a people leader and technical expert with solid knowledge of the Applied Materials business, tools and technologies, internal operations, and customer objectives. The manager will guide daily operations, resolve problems, and keep projects on time and on budget in a dynamic, inclusive, results-driven environment.
Requirements
- A bachelor’s degree
- 4–7 years of work experience in the semiconductor industry
- A strong understanding of Applied Materials global Standards of Business Conduct
- Strong leadership skills to supervise day-to-day work and coach and develop employees
- The ability to use tact and diplomacy to convey information and handle sensitive issues
Nice To Haves
- An MBA degree
- Metrology/PDC knowledge
- DDP Knowledge
- FSO Experience
Responsibilities
- Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports
- Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs
- Manage other managers, including technical program managers, as needed
- Initiate, lead and monitor all operational excellence activities
- Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer-specific solutions
- Take responsibility for account planning and cost efficiency, working with the District Sales Engineer
- Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification
- Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams
Benefits
- supportive work culture that encourages you to learn, develop, and grow your career
- programs and support that encourage personal and professional growth
- competitive and comprehensive total rewards and benefits package
- top-tier medical, dental and vision plans
- disability insurance
- life insurance
- retirement
- paid time off
- health and wellness programs
- career development and mentoring
- sustainability and social responsibility programs
- Employee Assistance Program
- Travel Accident/Medical Benefits Abroad
- company’s employee stock purchase program
- subscription to wellbeing tools
- worldwide “Giving” program encourages employee giving and volunteering globally
- The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year
- bonus and a stock award program, as applicable
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
