Customer Engineer Manager - Austin, TX - (M3)

Applied Materials•Austin, TX

20h•Onsite

About The Position

This mid-level manager role gives you a chance to shine as a people leader and technical expert with solid knowledge of the Applied Materials business, tools and technologies, internal operations, customer objectives and more. As you guide daily operations, resolve problems and keep projects on time and on budget, you’ll feel you’re making an impact in a dynamic, inclusive, results-driven environment. In this role, you’ll be the face of Applied Materials to customers who use our semiconductor equipment to build some of today’s most advanced products, from virtual reality headsets to supercomputers. And you’ll oversee a skilled team of engineers united around the same important goals.

Requirements

A bachelor’s degree
4–7 years of work experience in the semiconductor industry
A strong understanding of Applied Materials global Standards of Business Conduct
Strong leadership skills to supervise day-to-day work and coach and develop employees
The ability to use tact and diplomacy to convey information and handle sensitive issues
You’ll need a valid driver’s license and passport

Nice To Haves

An MBA degree
Metrology/PDC knowledge
DDP Knowledge
FSO Experience

Responsibilities

Build and maintain strong customer relationships, address technical inquiries, visit customers regularly, conduct customer trainings and meetings, and complete documentation and reports
Coach and direct your team of customer engineers (CEs), overseeing career and salary planning, daily schedules and workloads, corrective actions and performance reviews, and awards and mentor programs
Manage other managers, including technical program managers, as needed
Initiate, lead and monitor all operational excellence activities
Be the prime interface with the Product Divisions (tech support, training, spares, reliability); work with Service and equipment Sales to identify customer-specific solutions
Take responsibility for account planning and cost efficiency, working with the District Sales Engineer
Oversee system installation, including planning, reporting and execution, pre-facility meeting, start-up meeting and process support identification
Serve as the point of contact for all service-related issues in your area; communicate with internal stakeholders; and provide support to Sales and Technical Support teams

Benefits

competitive and comprehensive total rewards and benefits package, from day one
top-tier medical, dental and vision plans
disability insurance
life insurance
retirement
paid time off
health and wellness programs
career development and mentoring
sustainability and social responsibility programs
Employee Assistance Program
Travel Accident/Medical Benefits Abroad
company’s employee stock purchase program
subscription to wellbeing tools
worldwide “Giving” program encourages employee giving and volunteering globally
The Applied Materials Foundation provides an employee match of up to US$3,000 per employee per year
participation in a bonus and a stock award program, as applicable