Customer Engineer IV - EPIC Center, Santa Clara
About The Position
Applied Materials is hiring Field Service Engineers at our EPIC Center in Santa Clara! Join us at the cutting edge of semiconductor innovation, supporting advanced tools and collaborating with top talent. If you're looking to grow your career in a dynamic environment, we want to hear from you. As a Field Service Engineer [Customer Engineer] at Applied Materials, you serve as the direct liaison with customers, collaborating closely to install, maintain, and upgrade equipment. You'll use digital analytics for troubleshooting and apply basic diagnostic techniques to assess and address technical issues. Your responsibilities include performing preventative and corrective maintenance on various systems such as electrical, vacuum, mechanical, plasma, hydraulic, and gas systems. Additionally, you'll coordinate and communicate directly with customers to ensure smooth operations and exceptional service.
Requirements
- Bachelors degree, military technical training, or 4-7 years minimum of field service experience in semiconductor industry
- Advanced mechanical aptitude with pneumatics, hydraulics, electronics, vacuum, and/or thermodynamics
- Strong knowledge of hand tools and their appropriate usage, including digital multimeters
- Effective written and verbal communication skills
- Possession of a valid driver’s license and the ability to obtain a passport, if travel is required.
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
Responsibilities
- Install, maintain, and upgrade customer equipment
- Apply basic diagnostic techniques to assess equipment and address technical issues, with assistance from Senior Field Service Engineers [Customer Engineers]
- Collaborate with Senior Field Service Engineers [Customer Engineers] and/or the customer to understand roadmaps, process flows, inflection points, requirements, and business challenges
- Train and mentor junior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Benefits
- Comprehensive benefits package
- Participation in a bonus program
- Stock award program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
