Customer Engagement Specialist (Rehash Sales) - Part Time

Bath & Cabinet Experts•Carmel, IN

11d•Hybrid

About The Position

Bath Experts is seeking a motivated, Customer Engagement Specialist to support our sales organization through thoughtful follow-up and customer re-engagement. In this role, you will reconnect with warm customers who previously had an in-home consultation but did not move forward, reviewing prior sales activity to understand their needs and objections. You’ll provide consultative support, nurture relationships, and help move opportunities forward through meaningful follow-up and coordination. This is a part-time role designed to support conversion efforts.

Requirements

High inside sales IQ with the ability to work warm, rehash-style opportunities
Prior phone sales, inside sales, customer service experience preferred
Strong customer service and consultative selling skills with proven objection-handling ability
Organized, detail-oriented, and self-motivated
Strong analytical skills to assess opportunities and tailor solutions
Excellent verbal and written communication skills
Ability to work independently in a part-time, production-focused role

Responsibilities

Re-engage warm customer leads (Demo – No Sale) to coordinate and schedule follow-up appointments
Manage volume rehash and retention efforts by reviving and saving cancelled contracts
Review sales recordings, notes, and photos to understand prior appointments and identify rehash opportunities
Contact customers via phone and email to understand objections and reasons for not moving forward
Provide consultative sales support by reviewing options and guiding next actions
Accurately document activity, notes, and outcomes in the CRM
Maintain professionalism and brand standards in all customer interactions