Customer Engagement Specialist - Product Marketing, OTTAVA
About The Position
Fueled by innovation at the intersection of biology and technology, we’re developing the next generation of smarter, less invasive, more personalized treatments. This role will be accountable for the flawless development and delivery of various educational content throughout the customer journey in multiple key focus areas of Robotics and Digital Solutions. This should be achieved through strong clinical / customer knowledge along with exceptional collaboration and teamwork with Sales, Marketing, Professional Education, R&D and other cross-functional partners, helping to deliver key messaging and product education regarding ETHICON’s multi-quadrant surgical robotics system in support of the OTTAVA System global launch. The Specialist has responsibility for content delivery of innovative technologies, internal and external customer management, and adherence to critical functional processes, all applicable legal and regulatory requirements, and Company Health Care Compliance policies.
Requirements
- Minimum of a bachelor’s degree is required
- Minimum of four (4) years in progressive Healthcare Commercial roles (e.g. Sales, Sales Training, Prof Ed, Marketing and/or Sales Management); or other applicable experience is required
- Previous experience in medical device education (external or internal stakeholder training) is required
- High technological and business aptitude is required
- Ability to understand and translate technically complex concepts required
- Strong influence management, presentation and communication skills, verbal and written, are required
- Demonstrated ability to develop and manage internal and external customer relationships is required
- Ability to work with multiple cross functional partners and across global markets, including but not limited to Sales, Marketing, Prof Ed and R&D
- Excellent communication, analytical, conflict management and customer engagement skills are required
Nice To Haves
- Robotic and/or large capital commercial/customer experience is preferred
- Intellectual curiosity and learning agility are key for this role
Responsibilities
- Collaborate with Sales, Marketing, Professional Education, R&D, and external partners to educate internal and external customers on the safe and efficacious use of J&J’s surgical robotic systems.
- Deliver technical hands-on education to surgical teams on the proper setup, use, tear-down of the OTTAVA Surgical System.
- Utilize customer insights and ongoing VoC to refine content effectiveness via a process of continuous improvement with cross-functional partners
- Maximize integration with ongoing strategic and commercial objectives.
- Support execution of marketing and commercial launch related activities for the OTTAVA System as needed
Benefits
- Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
