Customer Engagement Specialist - On-site - Morning & Evenings shifts - Competitive hourly pay!

Teleperformance•Scottsdale, AZ

3d•Onsite

About The Position

TP is a global, digital business services company that delivers advanced, digitally powered business services to help brands streamline their business in meaningful and sustainable ways. With over 500,000 employees speaking more than 300 languages, TP leverages its global scale and local presence to be a force for good in supporting communities, clients, and the environment. The company offers a balanced high-tech and high-touch approach, making lives simpler, faster, and safer, and helping companies adapt quickly to changing needs. The Customer Engagement Specialist role is based on-site at the Scottsdale, Arizona location and involves being the primary point of contact for customer inquiries, providing information, troubleshooting issues, and assisting with service disruptions or emergencies. This role requires empathy, patience, and a relationship-oriented mindset, with opportunities to support the development of new operational processes and tools.

Requirements

2+ years of experience in customer service, retail, or another customer-facing role
Experience working in a cross-functional team
Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listening to and interpreting customer needs
Excellent computer skills and problem-solving ability
Proven ability to adapt and drive progress against goals in ambiguous, changing environments
Proactive mindset and resourcefulness
Positive attitude with a growth mindset
Demonstrate commitment to following established procedures and be customer service driven.
Proven ability to collaborate effectively with team members, supervisors, and support departments to resolve customer issues and achieve performance goals.
Outstanding communication, listening, and analytical skills.
Strong organizational and problem-solving skills.
Ability to prioritize tasks and work well under pressure while remaining focused.
Open-minded approach to feedback, evolving policies, and working within a structured schedule that includes a variety of shifts.
Sharp critical thinking skills, enabling quick analysis of customer issues and thoughtful, informed decision-making.
Proactive approach to problem-solving with a focus on creating a positive customer experience.

Responsibilities

Serve as the real-time, human point of contact for Riders.
Provide ride information.
Troubleshoot issues.
Assist the rider on next steps in the event of a service disruption or emergency.
Support development of new operational processes and tools for scale.