Customer Engagement Specialist (Chicago)

Levelpath•Chicago, IL

9d•$85,000 - $126,000•Hybrid

About The Position

Levelpath is seeking a Customer Engagement Specialist to join their Product team. This role will involve developing strong relationships with customers and users, advocating for them to improve the platform, and contributing to building a world-class support team. The position offers a chance to drive impact and build from the ground up alongside a passionate leadership team. The role will initially be remote, with the intention to transition to an in-office position once Levelpath establishes its Chicago office.

Requirements

Empathy, patience, and a sense of urgency when supporting customers
4+ years of experience in a direct customer-facing/customer management role
B2B SaaS experience in a fast-paced environment
BA or BS
Demonstrated experience problem-solving with attention to detail
Stellar organizational skills and experience improving processes
Strong written and verbal communication skills
Adaptability and ability to flourish in a fast-paced environment
Comfort in managing multiple workstreams
Ability to communicate with stakeholders across product and engineering
Effective collaboration and self-starter mindset
Availability for some travel - when the time comes to visit your customers!

Responsibilities

Drive impact by focusing on customer experience.
Answer support tickets.
Provide users guidance when they are stuck.
Generate product documentation.
Report bugs to product & engineering.
Be the first touch point for users encountering difficulties with the product and a reliable resource to resolve their questions and issues.
Learn the intricacies of a cutting edge enterprise product and be a Levelpath product expert for our customer base to drive product adoption and satisfaction.
Interact directly with Product and Engineering teams to identify areas where we can better serve our customer base.
Build best practice guides and playbooks to ensure our customers and their users are set up for success.
Act as a trusted advisor & support customer health by understanding their users’ friction points when using Levelpath.
Partner with the executive team to help build, optimize, and scale processes, assets, & systems (Zendesk & Salesforce).