Customer Engagement Specialist

Associated Food Stores • West Valley, UT

21h • Onsite

About The Position

The primary responsibilities of the Customer Engagement Specialist position are to prevent merchandise loss and theft through observing and monitoring shoppers, assisting the Loss Prevention Specialist with the prosecution of shoplifters, and evaluating security concerns through routine store walks and inspections.

Requirements

• Detail-oriented team players with strong leadership and decision-making skills.
• Strong verbal and written communication skills are essential, as they must fill out reports, interact with team members, guests, and speak with the police.
• High School Diploma, some college preferred.
• Possess a knowledge of observation in the areas of shopping patterns, workplace safety, and surveillance.
• Ability and willingness to work flexible hours, including evenings, weekends, and holidays to meet the needs of the business.
• Ability to stand for an extended period.
• Able to lift 40 pounds frequently.
• Move and handle boxes of merchandise and fixtures throughout the store to conduct audits and safety inspections, which entails lifting and performing all functions as set forth.

Nice To Haves

• Previous loss prevention or security-related job history with a retail background is a plus.
• Knowledge of retail computer systems, MS Word, and Excel is a plus.

Responsibilities

• Observe shoppers to prevent the theft of store merchandise by walking the store, observing behaviors, and interacting with shoppers to discourage and prevent theft.
• Acknowledge shoppers in a friendly manner as they enter and exit the store by maneuvering in the store’s entry and exit areas.
• Politely ask shoppers to see their receipt for non-bagged items and direct guests to registers when non-bagged items are observed.
• Answer guests’ questions concerning the location of items or sections within the store.
• Collaborate with store leadership and law enforcement to report or investigate crimes.
• Report incidents to the Loss Prevention Team Lead and/or Store Director.
• Maintain documentation or reports on Asset Protection-related incidents or investigations.
• Report safety concerns to the Loss Prevention Team Lead and/or Store Director.
• Identify and report safety concerns to store leadership to maintain a safe shopping and working environment.
• Comply with corporate policies and promote/follow company initiatives.
• Maintain flexibility to work any shift.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Benefits

• Health, dental, vision, life insurance, 401(k), vacation, and sick leave for eligible team members.
• Team member perks and 10% off groceries.
• Opportunities for advancement within the company.
• Access earned wages more frequently.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED