Customer Engagement Sales Manager

Ryder Supply Chain Solutions•Grapevine, TX

1d•$55,000 - $75,000•Onsite

About The Position

Ryder is looking for a relationship-driven sales professional ready to own a growing book of business and make a real impact. As a Customer Engagement Manager (CEM), you won't just manage accounts, you'll become a trusted advisor who helps customers run smarter, more efficient fleets. If you love the thrill of closing a deal as much as the satisfaction of building long-term partnerships, this is your next move. You'll manage a focused portfolio, smaller local accounts, growing national accounts, and coordinated accounts, giving you the room to learn fast, build confidence, and develop the skills that lead to bigger opportunities within Ryder's sales organization.

Requirements

A natural talent for sales, account management, and negotiation.
Comfort with contractual leasing concepts and pricing strategy.
A bachelor's degree in business, marketing, or transportation, or equivalent hands-on experience.
2+ years of experience in customer service.
2+ years of experience in a sales role.
Sales skills, Required
Account Management skills, Required
Negotiation skills, Required
Contractual leasing, Required
Pricing, Required
Bachelor's degree in business, marketing, or transportation, or equivalent experience, Required
2 years or more experience providing service to customers., Required
2 years or more experience selling to customers., Required

Responsibilities

Attain or exceed assigned sales quotas and profit targets.
Develop a sales penetration plan to expand Ryder's wallet share across your accounts.
Segment your book by growth potential, renewal opportunity, and retention risk.
Present Ryder's full suite of services and capabilities to customer decision-makers.
Build relationships with every buying influencer in the account.
Partner with DTS/SCS teams to uncover and develop upsell opportunities.
Serve as the go-to connector between customers and Ryder's internal teams and vendors.
Ensure contracted services are delivered on time and as promised.
Lead regularly scheduled business reviews and monitor Voice of Customer (VOC) results.
Track the competitive landscape and identify new share-of-wallet opportunities.
Support smooth account transitions as customers move up Ryder's service portfolio.
Keep CRM records current with account details and customer interactions.
Stay ahead of issues through continuous dialogue with customers and Ryder staff.
Share operational performance insights that help customers run more efficiently.
Educate customers on new services, policy updates, and best practices for getting the most out of their leased trucks.
Invest in your own growth through ongoing sales training and industry knowledge development.
Performs other duties as assigned.