Senior Customer Engagement Manager

Cloudflare•San Francisco, CA

1d•Onsite

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. At Cloudflare, we’re not looking for people who wait for a polished roadmap; we’re looking for the builders who see the cracks in the Internet that everyone else has simply learned to live with. We value candidates who have the instinct to spot a "normalized" problem and the AI-native curiosity to create a solution using the latest tools. Our culture is built on iteration, leveraging AI to ship faster today to make it better tomorrow, while ensuring that every improvement, no matter how small, is shared across the team to lift everyone up. If you’re the type of person who values curiosity over bureaucracy, and that AI is a partner in solving tough problems to keep the Internet moving forward, you’ll fit right in. Location: San Francisco Comp: $165k - $200k base + equity Cloudflare is looking for a Sr. Customer Engagements Manager to shape how we engage, grow, and deepen relationships with our most strategic enterprise customers while driving our most important executive engagements. This is a high-visibility role that sits at the intersection of GTM growth strategy, cross-functional operations, executive influence, and narrative development. You will work alongside account teams to understand what each customer cares about most, then translate that into a focused engagement strategy: shaping the narrative, preparing the executives who will be in the room, and designing the conversation to surface the customer's real business challenges. You will also build the frameworks and playbooks that allow this work to scale across the broader Executive Engagements Programs. We're looking for a resourceful, entrepreneurial individual who thrives in ambiguous situations, can think critically under pressure, and can manage relationships and build consensus with stakeholders at all levels. If you're someone who can roll up your sleeves and navigate complex challenges without a playbook, while applying strong conceptual and analytical problem-solving skills, we'd love to hear from you.

Requirements

5–8 years of proven ability to build trust across Sales, executive leadership, and cross-functional partners, aligning priorities, and moving people toward shared outcomes.
You can quickly understand complex business problems, structure ambiguous questions, synthesize next steps, and identify the highest leverage path forward. You are comfortable moving between strategy, operations, content, and execution.
Strong communication and storytelling skills with the presence and confidence to guide a room of senior leaders through a structured conversation.
You are skilled at uncovering what customers actually care about, not just what they say in the first meeting. You can translate business challenges into engagement strategies that build trust and create momentum.
You can turn fragmented inputs into a compelling executive narrative. You understand what belongs in a C-level conversation, what should be left out, and how to balance technical credibility with business relevance.
You understand how executive engagement supports account growth, pipeline acceleration, expansion, retention, and strategic partnership. You can connect customer conversations to measurable business outcomes.
Experience in Consulting, Technology, and/or Sales is strongly preferred — with a demonstrated ability to navigate complex enterprise relationships, build credibility with senior stakeholders, and drive measurable outcomes in a fast-moving environment.
5–8 years in strategic account management, executive engagement programs, pre-sales consulting or a similar GTM role within B2B SaaS or enterprise technology.
Sales/GTM experience is highly valued; backgrounds in management consulting, investment banking, corporate strategy, technology, or enterprise sales are strongly encouraged.
Experience working with senior executives, strategic accounts, or complex enterprise customers.
Strong analytical, problem-solving, and communication skills.
Demonstrated ability to influence cross-functional teams without direct authority.
Experience translating customer insights into strategies, narratives, programs, or commercial actions.
Strong written and verbal storytelling skills, including executive-level content development.
Bachelor's degree required.

Nice To Haves

Master’s degree preferred.

Responsibilities

Serve as the strategic operating partner for Cloudflare’s most important enterprise customers across the Americas.
Own the internal operational cadence that aligns Executive, Product, R&D, GTM, and other internal teams around each account, building the processes and frameworks, with an emphasis on AI solutions, that drive coordinated, sustained account growth.
Act as the connective tissue between field teams and internal stakeholders to remove blockers, surface opportunities, and accelerate pipeline toward shared growth goals.
Serve as the primary strategic partner to account teams & C-Suite for executive engagements, from initial discovery through post-engagement follow-through.
Join discovery calls to understand deal context, customer priorities, and desired outcomes.
Help AEs and SEs translate their account knowledge into a coherent engagement strategy, and feed post-engagement insights back to Sales and leadership to inform next steps.
Build and maintain a library of modular narrative frameworks and talk tracks that help Cloudflare executives move fluidly between technical depth and business-level conversation across any executive-level meeting, including QBRs, executive syncs, strategic reviews, and Executive Briefings.
Collaborate with Product and Engineering to translate technical capabilities into business-relevant narrative that articulate real-world value.
Prepare each Cloudflare leader ahead of an engagement, briefing them on customer context, business priorities, open questions, and the narrative arc they'll be guiding.
When required, be present in person to host and facilitate Executive-level engagements at the San Francisco EBC, moving the organization away from slide-heavy, one-directional presentations toward meaningful executive-to-executive dialogue.
Continuously improve the quality and impact of executive engagements by identifying where AI and emerging tools can make interactions sharper, from using data to personalize agendas to capturing and summarizing key outcomes in real time.
Bring new ideas to the program and pilot them with a bias toward practical impact, across all engagement formats and channels.

Benefits

Equity
Medical/Rx Insurance
Dental Insurance
Vision Insurance
Flexible Spending Accounts
Commuter Spending Accounts
Fertility & Family Forming Benefits
On-demand mental health support and Employee Assistance Program
Global Travel Medical Insurance
Short and Long Term Disability Insurance
Life & Accident Insurance
401(k) Retirement Savings Plan
Employee Stock Participation Plan
Flexible paid time off covering vacation and sick leave
Leave programs, including parental, pregnancy health, medical, and bereavement leave