Customer Engagement Representative

SKF•St. Louis, MO

1d•$50,000 - $56,000•Onsite

About The Position

This position is the front line, key contact for our customers and internal sales teams and is responsible for building customer relationships, delivering a flawless experience in every interaction, and complying with customers’ requirements while adhering to SKF policies. The Customer Solutions Representative will have several direct customer account responsibilities and will support SKF’s global customer base across all lubrication brands: SKF, Lincoln, Alemite, ORSCO and Mityvac.

Requirements

Excellent communication, interpersonal and organizational skills
Strong knowledge in SKF products and systems
Able to communicate clearly, effectively and professionally across the organization with all levels of employees and management
Strong technical aptitude, good business mentality with the ability to make solid business decisions based on SKF values
Must be a motivated self-starter and team player, interested in being an integral part of a high performing, diversified team
Individual must maintain a positive attitude and work very well under pressure in a fast-paced deadline-oriented environment
Have a solid foundation of Customer Solutions principles and a commitment to providing superior service and solutions to our customers
Strong technical background and knowledge of the SKF, Lincoln, and Alemite product portfolio
AS400 or equivalent sales order processing systems experience desired
Advanced computer and data analytical skills with Microsoft Office Suite

Responsibilities

Handle an array of customer-facing activities, including interacting with customers over the phone and email
Accurately enter and track orders, follow up on shipments and proactively communicate to customer
Provide pricing and delivery information
Customer order book management
Handle and solve customer complaints, while analyzing root cause and propose preventive actions
Act as a liaison between customers, sales and factory regarding new, current, and future requirements
Build, maintain and cultivate professional relationships with all customers
Work closely with Production Planning, Purchasing and the Warehouse to ensure customer expectations are consistently met
Research disputes and work with accounts receivables