Customer Engagement Representative

The Suddath Companies•Jacksonville, FL

6d•Onsite

About The Position

The Customer Engagement Representative plays a key role in driving customer interaction and satisfaction by proactively reaching out to customers, gathering feedback, and supporting their relocation journey. This role requires a high level of initiative, strategic communication, and the ability to influence customer behavior through meaningful engagement.

Requirements

Exceptional communication skills (verbal and written), with a persuasive and customer-focused approach.
Strong time management and organizational skills in a fast-paced environment.
Ability to interpret customer needs and respond with tailored solutions.
Creative problem-solving and decision-making abilities.
Self-driven with a sense of urgency and ownership over outcomes.
Comfortable working independently while contributing to team goals.
Strong interpersonal skills and a collaborative mindset.
High School Diploma or GED required.
Three to five years related experience and/or training; or equivalent combination of education and experience.
Prior experience in Accounts Payable required.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports.
Ability to speak effectively before groups of customers or employees of organization.
Excellent written and verbal communication skills.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Strong knowledge of Microsoft Office Suite.
Ability to learn and effectively use software applications such as move management, accounting/billing, HRIS, timekeeping and other applications used in the performance of job duties.
Ability to prioritize and re-prioritize as situations and needs change throughout the workday.
Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work.
Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.
Specific vision abilities required by this job include close vision and ability to adjust focus.

Nice To Haves

Bachelor’s degree or Associate's degree in accounting preferred.

Responsibilities

Initiate outbound contact with customers to encourage completion of engagement surveys and gather actionable insights.
Build rapport and foster trust with customers through consistent, professional communication.
Manage a high volume of tasks, emails, and customer interactions with precision and efficiency.
Support relocation-related administrative processes with accuracy and attention to detail.
Ensure all customer data is accurately entered and maintained in internal systems.
Prioritize tasks to meet deadlines and maximize customer touchpoints.
Collaborate with the customer service team to enhance the overall customer experience.
Demonstrate flexibility by working overtime when needed to meet customer needs.