Customer Engagement Representative - Entry Level

THE GEM Inc. • Virginia Beach, VA

1d • $40,000 - $55,000

About The Position

We are a growing marketing and outreach firm dedicated to helping organizations strengthen customer relationships, increase brand awareness, and expand community impact. Through innovative marketing strategies, face-to-face engagement, and exceptional customer experiences, we help clients connect with their target audiences and achieve measurable results. We are seeking an enthusiastic Customer Engagement Representative to join our team. This entry-level position is ideal for individuals who enjoy working with people, building relationships, and representing brands in a positive and professional manner. The role offers hands-on experience in customer engagement, communications, marketing, and community outreach while providing opportunities for professional growth and advancement.

Requirements

• High school diploma required
• Strong interpersonal and communication skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Strong problem-solving and relationship-building abilities.
• Positive attitude, professional demeanor, and willingness to learn.
• Excellent organizational and time-management skills.

Nice To Haves

• associate's or bachelor's degree preferred.
• Customer service, retail, hospitality, sales, or community outreach experience is a plus but not required.

Responsibilities

• Engage directly with customers and community members to promote client programs, products, and services.
• Build positive relationships and deliver outstanding customer experiences.
• Educate customers about brand offerings, initiatives, and promotional campaigns.
• Answer customer questions and provide accurate information in a professional manner.
• Assist with customer acquisition, retention, and engagement efforts.
• Represent clients at promotional events, community outreach programs, and marketing campaigns.
• Gather customer feedback and communicate insights to management and team members.
• Collaborate with colleagues to achieve team goals and maintain high service standards.
• Support event setup, coordination, and execution as needed.
• Maintain a thorough understanding of client campaigns and company objectives.

Benefits

• Competitive pay with opportunities for performance-based advancement.
• Comprehensive training and ongoing professional development.
• Career growth opportunities in customer engagement, marketing, communications, and leadership.
• Supportive and collaborative team environment.
• Hands-on experience working with diverse clients and campaigns.
• Recognition and advancement based on performance and results.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED