Customer Engagement Officer

NeuroHub • Deer Park, TX

23h • Hybrid

About The Position

NeuroRehab Allied Health Network is a multi-disciplinary rehabilitation service dedicated to empowering individuals with neurological conditions. With over 150 team members across Melbourne, Hobart, and Albury, they offer comprehensive allied health services, including innovative rehabilitation centers and community-based support. They foster a supportive, collaborative, and inclusive team culture, investing in professional development and well-being. NeuroRehab has been recognized as a Great Place To Work® Australia and a Best Workplace in Australia for consecutive years. The Customer Engagement Officer role focuses on optimizing services for new and existing clients, supporting therapists with administrative tasks, and managing client intake and funding follow-up. Clients are primarily NDIS participants, with some TAC, WorkSafe, My Aged Care, and privately funded individuals. The role is full-time, Monday to Friday, 9:00 am to 5:06 pm, with a hybrid work structure requiring a minimum of one day per week in the Deer Park office and four days working from home. The pay rate is based on the Health and Support Services Award 2020, Support services level 7, at $32.67/hr ($64,551pa).

Requirements

• Customer-focused.
• Clear communication style.
• Exceptional interpersonal skills.
• Computer literacy.
• Great multi-tasking and organisational skills.

Nice To Haves

• Health administration experience an advantage.
• Prior experience working in the NDIS system an advantage.

Responsibilities

• Respond professionally to phone, email, and online enquiries, delivering exceptional customer service to clients, referrers, and stakeholders.
• Timely manage of intake process for new and existing client referrals.
• Liaise with referrers, funding bodies, therapists, and other stakeholders to confirm funding approvals and support service delivery.
• Maintain accurate client records, databases, and documentation, ensuring data integrity and compliance.
• Build and maintain strong relationships with referrers and key stakeholders to support service growth.
• Promote the organisation's services through networking, marketing activities, and community engagement events.

Benefits

• Health and well-being initiatives with our Employee Assistance Program.
• Supportive team environment to inspire your growth.
• Celebrate our quiet achievers and our loud ones.
• Regularly funded social events with the team and the greater NRAHN organisation.
• Be part of people's rehab journey!
• Permanent role with job security.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed