Customer Engagement Officer

NeuroHub • Deer Park, TX

7h • Hybrid

About The Position

Customer Engagement Officer role: The Customer Engagement Officer works efficiently and effectively to optimise services for new and current clients and supports therapy and allied health assistant team members with diary management and administration tasks. The Customer Engagement Officer will report directly to the Customer Engagement Team Manager.
The position is available full-time with a hybrid work structure of 1 day minimum in the office (in Deer Park) and 4 days working from home per week. The successful applicant must be in our Deer Park clinic every Tuesday for a dedicated Customer Engagement Team working day. The pay rate is based on the Health and Support Services Award 2020, Support services level 7 at $31.18/hr ($61,623.90pa).

Requirements

• Adaptability.
• Customer-focused.
• Clear communication style.
• Experience communicating with people with a disability.
• Exceptional interpersonal skills.
• Computer literacy.
• Great multi-tasker and organisational skills.
• Full COVID-19 vaccination status.

Nice To Haves

• Prior experience working in the NDIS system a strong advantage.

Responsibilities

• Providing exceptional customer support and services to new client referrals
• Allocating clients to relevant allied health services
• Supporting therapy and allied health assistant team with diary / funding management and administration tasks
• Developing strong working relationships with our NDIS, TAC and My Aged Care referral partners
• Promotion of NeuroRehab services through marketing support / attendance at marketing events

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed