Engagement Officer

VXI Global Solutions•Charlotte, NC

5d•$39,520

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. The role will champion and sustain employee engagement programs of the site and develop and implement strategic employee engagement interventions that will drive engagement to the next level. Key areas would include company spirit and pride, physical and mental health, and wellness, building relationships, community engagement and service, and work-life balance. Role and Responsibilities Implements programs that will help foster a work environment that promotes teamwork performance feedback, recognition, mutual respect, and employee satisfaction. Maintains positive employee relations climate by responding to employee’s concerns, addressing issues proactively and advising regarding company practices. Leads employee engagement activities. Works independently and uses discretionary judgment. Maintains the highest level of confidentiality. Remains accessible for upper-level management at all times Performs other duties that may be assigned from time to time. To be successful, you must: Provide exceptional Customer Experience at all times. Be skilled in verbal and written communication in order to compose correspondence and analyze, interpret and address customer needs. Maintain confidential information. Be able to manage short- and long-term projects simultaneously. Must have the ability to work with minimal guidance or supervision in a time critical environment. Have the ability to interact effectively with all levels of management and customers. Demonstrate expertise in Microsoft Office applications including Word, Excel, and PowerPoint. Ability to learn and use new computer applications as required. Equivalent education or work experience may be substituted for any of the above Other Core Competencies: Analytical Thinking Customer Focus Decision Making Flexibility Personal Initiative High Sense of Integrity Presentation Skills Project Management Results Achievement Stress Tolerance Time Management Internal Eligibility Criteria: No active PIP within the last 6 months Good Attendance Record, 85% or higher for the last 90 days QA Scores, 85% or higher average for the last 90 days LOB KPIs at or above goal for the last 90 days For lateral transfers, 6 months in current role/LOB For promotions, no minimum tenure required This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates. Pay Rate 39520 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! VXI Global Solutions is a BPO leader in customer service, customer experience, and digital solutions. Founded in 1998, the company has 40,000 employees in more than 40 locations in North America, Asia, Europe, and the Caribbean. We deliver omnichannel and multilingual support, software development, quality assurance, CX advisory, and automation & process excellence to the world's most respected brands. VXI is one of the fastest growing, privately-held business services organizations in the United States and the Philippines and one of China's few US-based customer-care organizations. Private equity investor Bain Capital also backs VXI. Our initial partnership ran from 2012 to 2016 and was the beginning of prosperous times for the company. During this period, VXI expanded our footprint in the US and Philippines and gained ground in the Chinese and Central American markets. We also acquired Symbio, expanding our global services offering and enhancing our competitive position. In 2022, Bain Capital re-invested in the organization after completing a buy-out from Carlyle. This rare occurrence in the private equity space shows the performance VXI delivers for our clients, employees, and shareholders. Not finding the right fit? Let us know you're interested in a future opportunity by clicking Get Started below or create an account by clicking 'Sign In' at the top of the page to set up email alerts as new job postings become available that meet your interest!

Requirements

Provide exceptional Customer Experience at all times.
Be skilled in verbal and written communication in order to compose correspondence and analyze, interpret and address customer needs.
Maintain confidential information.
Be able to manage short- and long-term projects simultaneously.
Must have the ability to work with minimal guidance or supervision in a time critical environment.
Have the ability to interact effectively with all levels of management and customers.
Demonstrate expertise in Microsoft Office applications including Word, Excel, and PowerPoint.
Ability to learn and use new computer applications as required.
Equivalent education or work experience may be substituted for any of the above
Analytical Thinking
Customer Focus
Decision Making
Flexibility
Personal Initiative
High Sense of Integrity
Presentation Skills
Project Management
Results Achievement
Stress Tolerance
Time Management
No active PIP within the last 6 months
Good Attendance Record, 85% or higher for the last 90 days
QA Scores, 85% or higher average for the last 90 days
LOB KPIs at or above goal for the last 90 days
For lateral transfers, 6 months in current role/LOB
For promotions, no minimum tenure required

Responsibilities

Implements programs that will help foster a work environment that promotes teamwork performance feedback, recognition, mutual respect, and employee satisfaction.
Maintains positive employee relations climate by responding to employee’s concerns, addressing issues proactively and advising regarding company practices.
Leads employee engagement activities.
Works independently and uses discretionary judgment.
Maintains the highest level of confidentiality.
Remains accessible for upper-level management at all times
Performs other duties that may be assigned from time to time.

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