Community Engagement Officer

BrightStar Credit Union•Cooper City, FL

10d

About The Position

THE COMMUNITY ENGAGEMENT OFFICER IS RESPONSIBLE FOR BUILDING TRUSTED COMMUNITY RELATIONSHIPS THAT TRANSLATE INTO MEASURABLE MEMBERSHIP GROWTH, DEEPER MEMBER RELATIONSHIPS, AND A STRONG, MISSION-DRIVEN BRAND PRESENCE. THIS ROLE SERVES AS THE CREDIT UNION'S PRIMARY AMBASSADOR TO THE COMMUNITY—DEVELOPING STRATEGIC PARTNERSHIPS, EXPANDING FIELD-OF-MEMBERSHIP AWARENESS, AND ENSURING COMMUNITY ENGAGEMENT EFFORTS DELIVER CLEAR BUSINESS AND MEMBER OUTCOMES.

Requirements

3+ years of experience in community relations, nonprofit engagement, or CSR.
Strong interpersonal and communication skills.
Passion for community service and member-focused values.
Ability to manage multiple projects and work collaboratively across departments.
Experience in the financial services or credit union industry.

Nice To Haves

Bachelor’s degree in communications, Public Relations, Marketing, or related field, preferred, not required.
Bilingual (Spanish or other language) a plus.

Responsibilities

Develop and manage strategic relationships with employers, schools, nonprofits, municipalities, and community organizations within the field of membership.
Identify, establish, and grow SEGs and community partnerships that support sustainable membership and relationship growth.
Serve as the credit union's visible representative at community events, meetings, and initiatives.
Convert community engagement into measurable outcomes, including new members, primary checking relationships, and product adoption.
Partner with Marketing, Branches, and MSC to ensure effective onboarding and follow-up for community-sourced members.
Track and analyze conversion results from community activities and adjust strategy accordingly.
Oversee the credit union's employee volunteer program, including planning, coordination, and execution of volunteer activities aligned with organizational values and community priorities.
Develop and maintain an annual community and employee volunteer calendar, ensuring balanced participation, visibility, and impact throughout the year.
Partner with leadership and department heads to encourage employee engagement and align volunteer opportunities with strategic initiatives.
Track, document, and report monthly and annual volunteer activity, including participation rates, volunteer hours, community impact, and outcomes tied to the credit union's mission.
Strengthening the credit union's brand reputation, trust, and visibility within the community.
Ensure community initiatives reflect the credit union's mission of people helping people.
Coordinate employee volunteer programs and community involvement to reinforce culture and purpose.
Develop an annual community engagement plan aligned with organizational strategic priorities.
Evaluate community activities for return on investment and eliminate low-impact efforts.
Manage community-related budgets, sponsorships, and partnerships with fiscal discipline.