Customer Engagement Specialist
About The Position
At Rosina Food Products, Inc. , we pride ourselves on delivering best-in-class customer experiences while upholding our commitment to excellence. As we continue to grow, we are looking for a Customer Engagement Specialist to join our team and help us drive superior customer satisfaction. Rosina Food Products, Inc. is seeking a Customer Engagement Specialist to join our growing team. This role is critical to delivering a best-in-class customer experience by proactively managing orders, supporting key customer accounts, and partnering cross-functionally with Sales, Supply Planning, Logistics, Finance, and Operations. If you’re detail-oriented, customer-focused, and thrive in a fast-paced environment, we’d love to hear from you.
Requirements
- 1–3 years of experience in customer service, account management, or a similar role
- Strong attention to detail with excellent data entry accuracy
- Ability to communicate professionally with internal and external stakeholders
- Strong organizational, time-management, and problem-solving skills
- Proficiency in Microsoft Excel and Word
- Experience with ERP or automated order entry systems preferred
Nice To Haves
- Food manufacturing or customer account experience is a plus (but not required)
Responsibilities
- Manage the order success process for assigned customer accounts from order entry through fulfillment
- Proactively track orders, identify issues, and engage internal teams to ensure timely and accurate delivery
- Communicate directly with customers regarding shortages, over/under runs, pricing conflicts, and order updates
- Participate in customer and regional sales calls and assist with customer visits
- Coordinate special customer requests, pricing agreements, customer-specific price lists, and contract follow-ups
- Maintain and manage customer portals (forecasts, product specs, images, contacts, etc.)
- Support Sales with follow-up on past-due invoices and deductions
- Track, research, and resolve OS&D claims , ensuring proper documentation
- Follow up on sample orders and compile feedback
- Occasionally provide coverage for receptionist and Cash & Carry functions
- Support international shipping compliance as needed
Benefits
- Competitive hourly pay: $23–$25/hour
- Stable, full-time role in a growing food manufacturing company
- Collaborative, team-oriented work environment
- Opportunity to build strong cross-functional relationships and grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
