Customer Engagement Analyst

SymphonyAI • Atlanta, GA

1d

About The Position

SymphonyAI Retail is now hiring a Customer Engagement Analyst to join our team! This is a fantastic opportunity to join a team working with innovative solutions for top-tier retailer customers. 1010data, a part of SymphonyAI Retail Group, was founded in 2000 with the objective of transforming data into actionable knowledge to empower customers make insightful decisions that optimize outcomes. The company is currently preparing for growth across the US, Asia, and Europe. The current product range includes: Trillion Row Spreadsheet (TRS): Flexible and customizable ad-hoc platform for users to access underlying tables at the lowest level granularity. Consumer Insights Platform (CIP): Enables profitable growth by unleashing the power of unified and granular insights with a single-source platform, enabling users across the organization to quickly make informed business decisions.

Responsibilities

• Execute project and task-based work with minimal supervision, building enhancements and solutions as defined by customers or project sponsors.
• Identify and address complex business problems with analytics, designing applications, data transformations, and reports that leverage the 1010data platform.
• Propose alternative approaches to problem-solving and consult with senior staff to ensure optimal, sustainable deliverables.
• Assist customers in analyzing large datasets to deliver actionable industry insights.
• Resolve complex technical questions escalated from Support, taking initiative to solve root causes of customer inquiries.
• Train and enable customers to effectively utilize 1010data for their analytic needs.
• Inspire confidence through deep platform knowledge and clear, polished communication.
• Act as customer advocate and liaison to internal teams, collaborating with developers to design effective solutions.
• Confidently lead customer calls and manage customer expectations with sophisticated business judgment.
• Teach and mentor new Platform Analysts, sharing expertise and best practices of the team.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees