Engagement Officer

VXI Global Solutions • Charlotte, NC

2d • $39,520

About The Position

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. The role will champion and sustain employee engagement programs of the site and develop and implement strategic employee engagement interventions that will drive engagement to the next level. Key areas would include company spirit and pride, physical and mental health, and wellness, building relationships, community engagement and service, and work-life balance. Role and Responsibilities Implements programs that will help foster a work environment that promotes teamwork performance feedback, recognition, mutual respect, and employee satisfaction. Maintains positive employee relations climate by responding to employee’s concerns, addressing issues proactively and advising regarding company practices. Leads employee engagement activities. Works independently and uses discretionary judgment. Maintains the highest level of confidentiality. Remains accessible for upper-level management at all times Performs other duties that may be assigned from time to time. To be successful, you must: Provide exceptional Customer Experience at all times. Be skilled in verbal and written communication in order to compose correspondence and analyze, interpret and address customer needs. Maintain confidential information. Be able to manage short- and long-term projects simultaneously. Must have the ability to work with minimal guidance or supervision in a time critical environment. Have the ability to interact effectively with all levels of management and customers. Demonstrate expertise in Microsoft Office applications including Word, Excel, and PowerPoint. Ability to learn and use new computer applications as required. Equivalent education or work experience may be substituted for any of the above Other Core Competencies: Analytical Thinking Customer Focus Decision Making Flexibility Personal Initiative High Sense of Integrity Presentation Skills Project Management Results Achievement Stress Tolerance Time Management Internal Eligibility Criteria: No active PIP within the last 6 months Good Attendance Record, 85% or higher for the last 90 days QA Scores, 85% or higher average for the last 90 days LOB KPIs at or above goal for the last 90 days For lateral transfers, 6 months in current role/LOB For promotions, no minimum tenure required This description portrays in general terms the type and level(s) of work performed and is not intended to be all-inclusive, nor the specific duties of any one incumbent. Not included are duties and responsibilities common to all group manager positions including the requirements to attend or conduct staff meetings, prepare status reports, make internal and outside contacts, schedule; promote good housekeeping; enforce safety rules, security regulations, and standards of conduct; carry out equal employment opportunity policies; and to discipline, train, develop, and review the performance of subordinates. Pay Rate 39520 If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Requirements

• Provide exceptional Customer Experience at all times.
• Be skilled in verbal and written communication in order to compose correspondence and analyze, interpret and address customer needs.
• Maintain confidential information.
• Be able to manage short- and long-term projects simultaneously.
• Must have the ability to work with minimal guidance or supervision in a time critical environment.
• Have the ability to interact effectively with all levels of management and customers.
• Demonstrate expertise in Microsoft Office applications including Word, Excel, and PowerPoint.
• Ability to learn and use new computer applications as required.
• Equivalent education or work experience may be substituted for any of the above
• Analytical Thinking
• Customer Focus
• Decision Making
• Flexibility
• Personal Initiative
• High Sense of Integrity
• Presentation Skills
• Project Management
• Results Achievement
• Stress Tolerance
• Time Management
• No active PIP within the last 6 months
• Good Attendance Record, 85% or higher for the last 90 days
• QA Scores, 85% or higher average for the last 90 days
• LOB KPIs at or above goal for the last 90 days
• For lateral transfers, 6 months in current role/LOB
• For promotions, no minimum tenure required

Responsibilities

• Implements programs that will help foster a work environment that promotes teamwork performance feedback, recognition, mutual respect, and employee satisfaction.
• Maintains positive employee relations climate by responding to employee’s concerns, addressing issues proactively and advising regarding company practices.
• Leads employee engagement activities.
• Works independently and uses discretionary judgment.
• Maintains the highest level of confidentiality.
• Remains accessible for upper-level management at all times
• Performs other duties that may be assigned from time to time.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees