Strategy and Engagement - Customer Engagement Manager (CEM) , Worldwide Public Sector (Education & State/Local Government)

Amazon • Arlington, VA

12d • $147,900 - $220,200 • Onsite

About The Position

We are seeking a Customer Engagement Manager (CEM) to join our Worldwide Public Sector Sales team, supporting Education and State & Local Government customers. In this role, you will serve as a strategy and customer engagement leader, acting as an extension of senior executive leadership, partnering directly with account teams to accelerate revenue, remove blockers, and build scalable go-to-market solutions that drive AWS adoption across SLG and EDU. This is a strategy and customer engagement position that requires you to deeply understand customer missions, work backwards from their needs, and orchestrate the full breadth of AWS resources, translating leadership priorities into execution, leading complex initiatives with significant bottom-line impact, and orchestrating high-impact customer engagements that deepen AWS's strategic influence and accelerate deal velocity. You will leverage voice-of-customer insights and competitive intelligence to develop repeatable frameworks that improve close rates, navigate competitive situations, and position AWS as the preferred cloud partner at scale.

Requirements

• 5+ years of professional or military experience
• 5+ years of Go-To-Market, Business Development, Sales, or Consulting experience
• Bachelor's degree
• Experience developing strategies that influence leadership decisions at the organizational level
• Experience selling enterprise software or cloud-based applications
• Experience leading complex, multi-year initiatives that may be cross-functional and/or span business and technology

Nice To Haves

• Master's degree in business, data science, public administration, finance, engineering, human resources, or related field, or PMP certificate
• Experience interpreting data and making business recommendations across leadership and cross-functional teams

Responsibilities

• Partner with account teams and senior leadership to identify blockers, accelerate deals, and translate strategic priorities into execution.
• Lead complex, high-impact initiatives that drive SLG/EDU revenue growth, aligning cross-functional teams, influencing external partnerships and customers, and building scalable solutions that proactively address go-to-market gaps.
• Operate as an extension of senior leadership to make tradeoffs, mitigate risk, and drive innovation at broad organizational scale.
• Build and maintain executive-level relationships with key customer stakeholders and own the associated preparation for customer meetings on behalf of your senior leadership.
• Work backwards from customer mission objectives to develop comprehensive engagement strategies that align AWS capabilities with institutional and state-wide priorities.
• Partner with account teams to support deal acceleration, competitive positioning, helping remove blockers, that drive adoption, expansion, and long-term strategic value.
• Develop repeatable strategies (gathered from customer or org-wide patterns) that drive predictable revenue outcomes, reduce deal-by-deal customization, and ensure AWS is positioned to win.
• Prepare and deliver executive briefings, business reviews, and strategic recommendations to both internal and external senior leadership.
• Drive strategic customer engagement by representing the SLG/EDU organization at industry events, customer forums, executive roundtables, and advisory councils, using these platforms to deepen relationships, validate AWS's value proposition, and shape sector-specific points of view that articulate why AWS is the preferred cloud partner for public sector and education missions.
• Contribute to the development of messaging, best practices, and market positioning that equip field teams and customers with a compelling "Why AWS" narrative grounded in real-world outcomes.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave
• sign-on payments
• restricted stock units (RSUs)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior