Customer Engagement Manager

TEKsystems•Mountain View, CA

1d•$129 - $129•Hybrid

About The Position

This program is rooted in our deep commitment to customer obsession. We turn customers into raving fans by relentlessly removing friction, elevating their experiences, and delivering meaningful outcomes. We let customers show us the way by embedding their real-world insights directly into our product strategy, ensuring we prioritize what matters most and build with confidence. These passionate advocates become our brain trust, helping us co-create the future of our products through candid feedback, continuous collaboration, and early validation. Beyond shaping innovation, our customers amplify our story by sharing their success in marketing, joining us at events, and supporting sales efforts to help others discover the power of Intuit. We’re seeking a strategic and empathetic Customer Engagement Principal to lead relationships with our most valued customers. You will serve as a trusted advisor and internal advocate, ensuring customers unlock the full power of Intuit’s ecosystem while influencing product and experience strategy. Operates in startup mode within a matrixed organization. We move fast, test and learn, and step in wherever customers need us most. Your core focus will be customer success and engagement. At the same time, you will take on additional customer-focused initiatives and special projects as needed, helping shape programs, influence cross-functional strategy, and drive broader impact across the organization. This is not a traditional account management role, but a dynamic leadership opportunity for someone who thrives in ambiguity, is comfortable operating without a rigid playbook, and is energized by building strong executive relationships while driving meaningful impact.

Requirements

7+ years in a customer‑facing role (Strategic Account Management, Customer Success, Sales Engineering, Product Operations or similar)
Proven success driving growth, retention, and strategic customer outcomes
Bachelor’s degree in Business, Marketing, Finance, or a related field

Nice To Haves

Experience with CRM systems (e.g., Salesforce, HubSpot)
Solution consulting experience

Responsibilities

Own and deepen relationships with key customers, serving as their primary point of contact.
Advocate internally to reduce friction, remove roadblocks, and influence product and experience improvements.
Develop and execute engagement strategies aligned to customer outcomes and business priorities.
Operate with agility in a fast-paced, evolving environment.
Step beyond defined responsibilities to support broader customer-focused initiatives and strategic projects.
Navigate and influence across a complex, cross-functional organization to deliver results.
Identify expansion opportunities by uncovering unmet customer needs.
Strategically connect customers to the breadth of the Intuit ecosystem to streamline operations and fuel growth.
Drive retention through proactive engagement and value realization.
Partner with analytics to identify high-value prospects.
Design and execute thoughtful, multi-channel outreach strategies to grow participation.
Collaborate closely with Product, Marketing, Sales, Analytics, and other stakeholders.
Influence roadmap discussions and advocate for priorities.
Align teams around shared customer outcomes.
Leverage data and insights to inform strategy, measure engagement effectiveness, and drive continuous improvement.
Maintain rigorous tracking of customer touchpoints, commitments, and next steps