Customer Engagement Facilitator
About The Position
Based in either our Newport or Swansea office, you'll join our Customer Experience team and work closely with the Customer Engagement Manager to ensure customers' voices help shape our services. This is a hybrid role with a mix of office, home and community-based working. You'll spend time meeting customers, supporting community groups, attending events, and working on engagement projects across our communities. No two days are the same. You'll support customer involvement activities, gather feedback, help run customer groups, and work with colleagues to turn customer insight into positive change. You'll also come together with the wider team for a monthly team meeting. This is a great opportunity for someone who is passionate about customer engagement, building relationships and making a real difference in local communities.
Requirements
- Passionate about customer engagement
- Committed to delivering excellent customer service
- Experience of supporting or delivering customer involvement activities
- Confident building positive relationships with a wide range of people
- Excellent communicator with the ability to engage, motivate and support customers to have a genuine voice in shaping services
- Experience of working collaboratively
- Experience managing multiple priorities
- Experience adapting your approach to meet the needs of different customer groups
- Good understanding of customer involvement methods
- Good understanding of equality, diversity and inclusion
- Good understanding of the importance of listening to and acting on customer feedback
- Must be a driver with access to a vehicle to travel between locations as required
Nice To Haves
- Experience within social housing
- Knowledge of customer scrutiny or co-regulation
Responsibilities
- Support customer involvement activities
- Gather feedback
- Help run customer groups
- Work with colleagues to turn customer insight into positive change
- Attend monthly team meetings
Benefits
- Competitive salary
- 26 days' annual leave plus bank holidays, rising to 31 days with an extra day for each completed year of service
- Continuous professional training and development
- Blue Light Card eligibility, giving discounts at thousands of retailers and brands
- Basic DBS check required for this role, which we'll arrange and pay for
- Mileage paid at 55p per mile for business travel
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
