Customer Engagement Manager

Sabel Systems Technology Solutions • Eglin AFB, FL

2d

About The Position

Sabel Systems designs and delivers digital engineering ecosystems for DoD programs, enabling teams to connect data, systems, and personnel within secure, scalable environments. Our solutions empower programs to make faster decisions, close sustainment gaps, and meet the digital acquisition requirements. Rather than simply proposing transformation, we implement and operate it at scale. Our method is clear: we orchestrate existing tools into a governing system of record, ensuring government ownership of infrastructure and traceable decisions. There’s no vendor lock, no proprietary baselines, and no need for ATO rebuilds during transitions. Sabel Systems is redefining modern defense acquisition. If you seek to solve complex challenges at scale and want your work to directly accelerate military capability while reshaping the DoD’s approach to digital engineering, this is the place for you. Complexity Simplified. Mission Amplified.

Requirements

• Excellent interpersonal and communication skills
• Proficient in customer relationship building and technical support
• Ability to follow security protocols to protect sensitive data
• Be a U.S. citizen with the ability to achieve an Interim Secret Clearance prior to hiring
• Demonstrated ability to lead and inspire a team toward achieving common goals
• Strong decision-making and problem-solving skills

Nice To Haves

• Certified to meet DoDi 8570 IAT Level 2 certification or above (e.g., Security +)
• Digital engineering technology experience
• Experience building MS Office documents and briefings
• Experience using Jira, Confluence, or similar online collaboration solutions

Responsibilities

• Provide end-users with rapid, multi-channel access to support resources
• Quickly resolve most reported user deficiencies at time of "first contact."
• Conduct periodic user validations in accordance with Information System Security Manager (ISSM) guidance
• Provide users with basic training on standard processes
• Transcribe incident requests into Helpdesk tickets. IE: Password resets, log in issues, environment issues, etc
• Answer basic questions on the Spacestation environment (such as how to onboard, what is currently offered, what Spacestation is)
• Develop operating procedures for customer engagement and account management activities
• Ability to act as a bridge between the team and upper management
• Develop relationships with end users and organizational leadership
• Identify and document expansion opportunities and use cases the customer needs to grow the business
• Generate and present metrics for review and reporting to the Sabel Manager
• Participate or lead Ask Me Anything (AMAs) for user community

Benefits

• healthcare
• financial assistance in the event of illness, injury, disability, loss of work, or death
• health savings accounts
• retirement plans
• paid time off
• paid holidays
• education and training program reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed