Customer Engagement Coordinator II

Tulane University•New Orleans, LA

9d•Onsite

About The Position

Support the forward-facing operations of the division of Campus Services as part of a team and serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors. Handle computer, telephone, and in-person inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests. Manage sales of RTA passes and meal plans, add funds to Splash Card accounts, sell parking permits, process citation payments, and balance receipts. Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities, while providing general information about Campus Services and the university. Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.

Requirements

High school diploma or equivalent
4-5 years of customer service experience

Nice To Haves

Bachelor's degree
Knowledge of Tulane systems
Customer service experience in higher education

Responsibilities

Serve as the first point of contact for students, faculty, staff, parents, alumni, and vendors.
Handle computer, telephone, and in-person inquiries related to parking, Splash Cards and declining balance accounts, meal plans, and facilities repair requests.
Manage sales of RTA passes and meal plans.
Add funds to Splash Card accounts.
Sell parking permits.
Process citation payments.
Balance receipts.
Answer questions related to shuttles and transportation, mail services, bookstores, the technology computer store, and facilities.
Provide general information about Campus Services and the university.
Work independently and step into other Campus Services roles as needed, such as assisting at the mail services front desk or supporting events like Grad Fest and New Student Orientation.