Customer Engagement Consultant (Sales), Business Cards & Payments (Hybrid), Plano, Texas
About The Position
At Capital One's Business Cards & Payments (BC&P) group, we foster a culture that expects and rewards excellence, believing in unlocking the power of people and equipping them to do great things. We are seeking passionate individuals with a high sense of urgency to deliver on customer needs. As a Customer Engagement Consultant, you will be instrumental in identifying opportunities and providing direct support to our customers. This role involves executing outbound contact campaigns across various channels and taking necessary actions to meet client needs. The ideal candidate thrives in a fast-paced environment with evolving priorities, possesses strong relationship-building skills, and can effectively engage customers at crucial moments to foster growth and retention. Essential skills include strong influence and client management abilities, a consultative sales approach, and the capacity to work autonomously. Excellent written and verbal communication skills are required for both phone and email interactions.
Requirements
- Bachelor's degree or military experience.
- Strong interest in sales and a desire for continuous learning and growth in a sales environment.
- Proven track record of successful face-to-face or phone-based sales and client management experience.
- Drive, focus, independent thinking, and the ability to work autonomously.
- Influential communication skills (both written and verbal).
- Ability to quickly move key decision makers through a change curve via a proactive phone-based approach.
- Consultative mindset and adaptability to an ever-changing environment.
- Real-time effective utilization of judgment and problem-solving skills.
- Strong written and verbal communication skills for over-the-phone and email communication.
Nice To Haves
- 1+ years of sales or client management experience.
Responsibilities
- Execute call campaigns, engage customers to discuss complex opportunities, and take real-time action.
- Develop subject matter expertise on the Business Cards & Payments product suite to effectively problem-solve, cross-sell, or pitch solutions.
- Utilize judgment to determine the appropriate client engagement path and involve partners or leadership as needed.
- Employ various communication methods, including email, phone, and direct mail.
- Develop, manage, and maintain relationships with field teams across Business Cards & Payments.
- Work independently, seeking feedback and data to self-assess and improve performance.
- Ensure compliance with all Capital One protocols and client activities.
- Maintain and update the CRM system.
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
