Customer Engagement Assistant I

Tualatin Hills Park & Recreation District • Babette Horenstein Tennis Center, OR

4d • Onsite

About The Position

Customer Engagement Assistant I THPRD is hiring a Customer Engagement Assistant I at the Babette Horenstein Tennis Center! This position provides the first point of contact for customers in person and on the phone with a focus on creating a safe, welcoming, and inclusive environment for all patrons, staff, and volunteers.

Requirements

• Must be 18 years of age or older.
• Current CPR/First Aid Certification OR ability to obtain upon hire.
• Experience and knowledge of office management principles, along with effective problem-solving skills.
• A strong commitment to fostering a welcoming and inclusive environment for all patrons and stakeholders.
• A basic understanding of relevant software and computer operations, particularly Office 365 platforms such as Word, Excel, and Teams.
• The ability to learn and effectively use proprietary patron registration software.

Responsibilities

• Greet patrons professionally and courteously, ensuring positive experiences both in-person and over the phone.
• Provide helpful information and assistance regarding schedules, program descriptions, and general district information.
• Answer telephone calls, directing calls to the appropriate personnel, and accurately taking messages when needed.
• Provide general clerical support such as data entry, preparing and proofreading forms, letters, flyers, and promotional materials.
• Assist in program enrollment, registration, payment processing, and generating prescribed reports as necessary.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed