Customer Engagement Advocate - October 19th
About The Position
A Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.
Requirements
- High school diploma required
- 1–3 years' experience in a customer service, service center, and/or sales enablement role
- Ability to work effectively in a team environment
- Strong written and verbal communication skills
- Strong critical thinking and problem-solving skills
- Ability to organize work activities to meet deadlines
Nice To Haves
- Bachelor's degree in healthcare administration, social services, public health, or related field preferred
- Bilingual (Spanish & English) preferred
Responsibilities
- Provide phone-based support to members in a fast-paced service center environment.
- Deliver white glove service by creating a concierge-style experience for each member.
- Educate members on the surgical process, available incentives, and program benefits.
- Assist with provider selection and coordinate with physician offices to streamline care.
- Answer questions with clarity and compassion, ensuring members feel valued and supported.
- Proactively engage new members while maintaining strong relationships with existing ones.
- Consistently go the extra mile to help members navigate the complexities of surgery
Benefits
- $1,500 sign-on bonus
- Parking Reimbursement - $150/month
- Onsite Paid Training
- Medical, Dental, and Vision Insurance
- Short & Long Term Disability
- Life Insurance
- 401k with company match
- Paid Time Off
- Paid Parental Leave
- Free onsite Gym membership
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
