Customer Engagement Advocate - October 19th

Lantern•Dallas, TX

10d•Onsite

About The Position

Lantern is the specialty care platform connecting people with the best care when they need it most. By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces. Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work. With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most. Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country. Learn more about us at lanterncare.com. A Customer Engagement Advocate (CEA) - similar to a patient advocate or customer service coordinator - handles creating a concierge, white glove level experience for members by navigating them through the surgical process. As the company's face to our members, the CEA plays a critical role in the success of the business by developing high-quality relationships and creating memorable experiences. A critical aspect of our CEA role is engaging and selling the value of our service to every member. Successful CEAs will not only engage new members but will always look to go the extra mile to make all members navigating complexities of surgery feel supported and valued. Must have ability to operate in a fast-paced environment centered around customer excellence over all things. If you are passionate about helping others and making a difference within the healthcare space, this role offers rewarding opportunity to positively impact the lives of our members and their families.

Requirements

High school diploma required; Bachelor's degree in healthcare administration, social services, public health, or related field preferred
1–3 years' experience in a customer service, service center, and/or sales enablement role
Ability to work effectively in a team environment
Strong written and verbal communication skills
Strong critical thinking and problem-solving skills
Ability to organize work activities to meet deadlines
Bilingual (Spanish & English) preferred

Responsibilities

Provide phone-based support to members in a fast-paced service center environment.
Deliver white glove service by creating a concierge-style experience for each member.
Educate members on the surgical process, available incentives, and program benefits.
Assist with provider selection and coordinate with physician offices to streamline care.
Answer questions with clarity and compassion, ensuring members feel valued and supported.
Proactively engage new members while maintaining strong relationships with existing ones.
Consistently go the extra mile to help members navigate the complexities of surgery