Customer Enablement Partner

Edenred•Boston, MA

19h•$90,000 - $95,000•Onsite

About The Position

The Customer Enablement Partner (CEP) is responsible for driving customer outcomes, adoption, and engagement across a portfolio of clients. Partnering closely with Account Managers, the CEP leverages customer data, business insights, and industry best practices to help customers maximize the value of Edenred's solutions and achieve their organizational goals. Serving as a trusted advisor, the CEP provides consultative recommendations, supports executive business reviews, and coordinates cross-functional efforts to address customer needs and improve outcomes.

Requirements

Strong analytical skills with the ability to interpret customer data, identify trends, and develop actionable recommendations.
Excellent verbal, written, and presentation skills, including the ability to communicate insights effectively and present strategic recommendations to both customer and internal stakeholders.
Ability to build trusted customer relationships and drive platform adoption through a consultative approach that identifies and removes barriers to participant enrollment.
Ability to develop customer success plans, conduct business reviews, and align recommendations to customer objectives.
Proven project coordination and organizational skills, with strong attention to detail and the ability to manage initiatives and stakeholders simultaneously.
Demonstrated problem-solving and cross-functional collaboration skills, with the ability to coordinate actions and drive resolution across teams.
Proficiency with Microsoft Excel and the ability to quickly learn and utilize CRM, customer support, reporting, and customer success platforms.
A minimum of 4 years of experience in a client facing customer service or support role

Nice To Haves

Proficiency in Salesforce, Zendesk, Power BI, Tableau
Understanding of customer adoption, engagement, retention or customer health methodologies in a SaaS environment
Familiarity with AI powered productivity, analytics or customer success tools
Bachelor's degree in business, Communications, Marketing, Analytics, or related field.
An equivalent combination of education and experience will be considered.
Experience working with employee benefits, fintech, HR technology, or subscriptionbased software solutions.
Experience supporting executive business reviews (QBRs/EBRs) and customer success planning.

Responsibilities

Monitor engagement metrics, platform utilization, and participation trends to identify risks and opportunities
Transform data into actionable insights and customer-focused recommendations
Track leading indicators and contribute to customer success metric development
Participate in developing and executing on customer success plans aligned to business objectives
Drive platform adoption and remove barriers to participant enrollment
Recommend best practices that increase engagement and program value
Track progress against customer goals and success metrics
Support business reviews with data-driven insights and adoption strategies
Coordinate complex, multi-stakeholder initiatives with strong attention to detail
Deliver high-quality QBRs and strategic recommendations
Collaborate with Account Managers to support retention and growth strategies
Partner with Product, Operations, and other teams to improve customer outcomes
Contribute voice-of-customer feedback to drive product and service improvements
Coordinate client related cross functional action items and issues