Customer Education Specialist
About The Position
Givebutter is hiring a Customer Education Specialist to own and evolve our live customer education strategy, including Office Hours and Bootcamp. Reporting to the Senior Customer Education Manager, this role collaborates cross-functionally with Marketing, Customer Success, Sales, and Product to design and deliver scalable, high-impact live learning experiences that drive activation, product adoption, and long-term customer success. You’ll build on and continue designing dynamic, engaging sessions aligned with Givebutter’s brand identity, analyze attendance and engagement trends, and strengthen the systems that support our live education engine as we scale. You’ll serve as a visible and trusted face of customer education - facilitating sessions and representing Givebutter at speaking engagements as needed. Success in this role will be measured by improvements in activation and product adoption rates, reductions in time-to-first-value for new users, increases in feature usage following live sessions, and measurable engagement and satisfaction across programs.
Requirements
- 2-4+ years of experience in customer education, customer success, sales, enablement or related roles within SaaS
- Experience designing and facilitating live trainings for diverse audiences, preferred if audience included nonprofit leaders and executive stakeholders
- Strong understanding of adult learning principles and/or cohort-based learning models
- Experience with webinar platforms and CRM systems
- Ability to translate technical concepts and product updates into clear, compelling learning experiences
Responsibilities
- Own and evolve Givebutter’s live education strategy, including designing, facilitating, and continuously improving Office Hours and Bootcamp
- Serve as a public-facing representative of Givebutter education through webinars, workshops, conferences, and speaking engagements as needed
- Create and maintain facilitator guides, demo environments, and supporting materials to ensure consistent, high-quality delivery
- Partner with Product to support major feature launches through timely, targeted education and surface customer friction to inform ongoing product improvements
- Leverage data insights, in partnership with Marketing, to better understand how customers discover and engage with education resources, and implement targeted solutions, such as email and in-app messaging
- Drive measurable impact on activation and product adoption rates through intentional education experiences that align with marketing campaigns, product releases, and other key moments in the customer journey
- Contribute to the ongoing evolution of Givebutter’s customer learning strategy and live training model with the clear goal of making Givebutter the default resource for nonprofit fundraising knowledge
Benefits
- Remote Work
- Health Insurance: Medical, Dental, and Vision insurance covered 100% for employees
- HSA and FSA accounts
- Dependent Care Coverage: 50% of Medical, Dental, and Vision premiums covered for all eligible dependents
- Mental Health: Access to a TalkSpace membership
- 401k: 3% match for all eligible employees
- Flexible PTO policy with uncapped vacation days
- Company-recognized holidays
- Wellness Week: Company closes for one week each summer
- Parental Leave: 12 weeks of paid leave for all parents
- Family Care Support: Company-paid UrbanSitter membership plus care credits
- Home Office Stipend: Company-sponsored expenses for laptops, monitors, and modern technology
- Coworking Stipend: Monthly stipend for coworking spaces or cafés
- Charitable Giving: Employees encouraged to donate up to $50/month to any verified nonprofit
- Professional Development: Learning and development reimbursement opportunities
- Mission-driven company serving the charitable sector
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
