Customer Education Manager

Pluralsight

3d•$91,200 - $120,000•Hybrid

About The Position

Join Pluralsight as a Customer Education Manager and play a critical role in helping our customers succeed through engaging, self-serve learning experiences. At Pluralsight, we're dedicated to accelerating the technology skills of today's workforce, and you'll be at the heart of that mission. You'll plan, execute, and evaluate educational content that's relevant, engaging, and drives real business outcomes for our customers. Reporting to the Sr. Director of Digital Success, you'll collaborate across Customer Success, Marketing, and Product teams to create strategic content that helps customers get the most out of their Pluralsight subscriptions. We're looking for someone who loves learning, has exceptional storytelling abilities, and thrives in a role where continuous improvement drives everything you do.

Requirements

Proven expertise working with CRM and customer success platforms such as Salesforce, Gainsight, Pendo, Zendesk, or Tableau
Exposure to multiple project management methodologies
Strong background in customer strategy with a thorough understanding of the B2B SaaS landscape
Exceptional communication and storytelling skills with the ability to translate complex concepts for diverse audiences
Experience in customer success, customer education, marketing, product, or other customer-facing roles
Self-awareness, a commitment to continuous improvement, and a genuine curiosity about learning
Bachelor's degree
5+ years of experience with self-serve customer education strategies
5+ years of experience running large, cross-functional projects
Experience in SaaS and recurring revenue businesses

Responsibilities

Work closely with key stakeholders to identify educational needs and develop solutions that drive customer success and business outcomes
Lead and execute projects end-to-end, overseeing timelines and deliverables while collaborating with subject matter experts to evaluate success
Build, operate, and lead a cohesive webinar series with both evergreen content and unique content based on new trends and customer needs
Apply qualitative and quantitative data to identify learning gaps, measure content performance (tracking what's resonating, what's driving traffic, what's reducing support tickets, and CSAT ratings), and iterate based on those insights
Create engaging content aimed at just-in-time resources that help customers get the most out of their Pluralsight subscriptions and use data to determine engagement, success metrics, and opportunities for improvement
Own customer playbooks and content creation, training with the customer teams, and ongoing operational preparedness as new features or products are released