Customer Ed Specialist
About The Position
AlphaSense is seeking a Customer Education Specialist to act as a liaison between Product, Product Marketing, and Customer Education teams. This role involves participating in Go-To-Market (GTM) planning, tracking changes, and developing clear execution plans for the Customer Education team. The position requires strong coordination and execution skills, with an emphasis on understanding education channels, leveraging AI for automation and content creation, and maintaining organized workflows. The specialist will ensure that educational content is produced efficiently and effectively across various channels, keeping stakeholders aligned and informed of roadmap and timeline shifts.
Requirements
- 1-2 years of experience in customer education, project coordination, program management, or a related field
- Highly organized, with a natural instinct for building process, templates, and systems rather than reinventing the wheel each time
- Comfortable using AI tools to build and automate, and eager to find new ways to apply them to content and workflow challenges
- A strong communicator who can synthesize fast-moving, sometimes ambiguous information into clear next steps for a team
- Curious about product and comfortable with Product and Product Marketing stakeholders
- Executes well against defined processes and knows when to seek guidance on prioritization or strategy rather than guessing
Responsibilities
- Join Product and Product Marketing GTM meetings, take ownership of notes and action items, and translate roadmap and launch updates into clear asset requirements for the Customer Education team.
- Coordinate execution across In-App, LMS, Help Center, vILT, Certification, & other education channels, understanding which channel content belongs in and when it needs to ship.
- Utilize AI tools to automate repetitive work, accelerate content production, and reduce manual overhead, and bring those ideas to the team.
- Build and maintain templates, trackers, and workflows that keep the team's work organized and pointed to a single source of truth.
- Keep stakeholders across Product, Product Marketing, and Customer Education aligned as roadmaps and launch timelines shift, flagging risks and conflicts early.
- Support the day-to-day execution of education initiatives, ensuring deadlines are met and priorities stay visible to the team.
Benefits
- performance-based bonus
- equity
- generous benefits program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
