Customer Documentation Specialist

MBC Companies Lebanon LLC • McDonald, TN

20d

About The Position

The Customer Documentation Specialist is responsible for supporting the Research & Development Commercialization team in the continued growth of products and therefore the profitability of MBC Companies. This role will maintain all finished good data in our customer databases and/or software platforms. This role collaborates with cross-functional teams to provides accurate and timely responses to customer data and compliance requests. Completion of customer data requests in the appropriate data platforms is pertinent to finalize the commercialization of new, reformulated, or existing finished goods.

Requirements

• Excellent communication skills, written and verbal.
• High level of organization.
• Strong attention to detail.
• Ability to handle and record proprietary detailed information.
• Willingness to learn and be flexible.
• High level of collaboration.
• High level of accountability and ownership.
• High School Diploma, Associate degree preferred.
• Must have excellent computer skills with proficiency in MS Word, Excel, Outlook, creating and editing PDFs.

Responsibilities

• Establish expertise in the various software systems MBC Companies leverages for product data management.
• Establish expertise in the various customer database programs for each channel: Retail, Food Service and K-12.
• Sets up & maintains customer product data in their respective databases. Product data examples include but are not limited to nutrition information, case size, pallet configuration, cost, product weight, allergens, grain calculation, Smart Snack calculations, product formulation statements, and packaging sustainability or recyclability status.
• Partner with Sales, R&D, Food Safety Quality and Operations to complete ad hoc customer documentation requests.
• Actively participate in the MBC Companies commercialization process to ensure on-time delivery of customer needs.
• Acts as a liaison between customer requests and MBC Companies to align and coordinate the appropriate responses.
• Ensure timely and accurate data to customers to eliminate rework and email churn.
• Maintains an internal database of FAQ responses to customer requests for timely and consistent responses.
• Support coordination of the graphics review process and interacts with customers’ printer platforms on behalf of MBC.
• Assists R&D as necessary to execute product and brand growth.
• Support the R&D team with any education and training opportunities as needed.
• Crosstrain to support the R&D team in the absence of a team member as needed.
• Assist in training any team members as needed to promote a thoroughly cross-trained department.
• Practices and promotes encouragement and respect by acknowledging and praising coworkers, vendors, and brokers.
• Invests time and effort in professional development and supporting customer-centric culture.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree