Customer Digital Representative - Sarasota

CoolToday•Sarasota, FL

8d•$20•Onsite

About The Position

Cool Today is hiring Customer Digital Representatives to join their team of creative and energetic employees. They are dedicated to delivering the best customer service experience every day and are Florida’s premier heating and cooling company. They are passionate about growing their business through lifelong relationships with their customers, team members, and community.

Requirements

1-year customer service experience
1 year of marketing, marketing lead or digital marketing experience
Basic computer proficiency, particularly with Microsoft applications
Must be fluent in reading, writing and speaking English
Must be able to sit for long periods of time

Nice To Haves

College degree preferred but optional
Experience with Service Titan is a plus

Responsibilities

Respond to inbound customer inquiries across phone, chat, SMS, website leads, and online messaging platforms
Manage and respond quickly to digital leads generated through Google, Local Services Ads (LSA), Yelp, website chat, and other marketing channels
Convert inbound inquiries into booked service appointments within ServiceTitan
Maintain fast response times and deliver an exceptional customer experience
Handle inbound and outbound customer communications
Follow up on open, missed, or unconverted leads to maximize booking opportunities
Maintain accurate customer information and scheduled appointment details
Collaborate with dispatch and operations teams to ensure smooth scheduling and communication
Receive and document completed work orders from field technicians
Escalate unresolved customer concerns to the appropriate departments when necessary
Identify opportunities to promote additional services, memberships, or products when appropriate
Help support the company’s marketing and customer engagement efforts by ensuring every lead receives timely and professional communication