Digital Customer Engineer

Teleperformance•Toronto, ON

2d•Hybrid

About The Position

This position involves technical consulting for sales opportunities across a broad portfolio of products, channels, segments, and regions within the Google Cloud Team. By combining deep technical expertise with strong sales acumen, the Digital Customer Engineer (DCE) helps partners and sales teams enable customers to evaluate and adopt Google Cloud products, driving measurable business value. The role is primarily partner- and sales-facing, with limited direct regular interface with end customers. The DCE serves as a key technical resource to address questions, overcome objections, and remove blockers in partner/customer engagements.

Requirements

Bachelor’s degree in Computer Science, a related technical field, or equivalent practical experience; an MS degree is preferred.
5+ years as a Technical Sales Engineer in a cloud environment or a customer-facing role (Professional Services/Systems Engineering).
Deep experience with Big Data, PaaS, and IaaS technologies.
Hands-on database management (BigQuery, MapReduce, Hadoop, Spark, Hive, etc.).
Working knowledge of Linux and Web 2.0 (HTTP, XML/XSLT, Cookies/Sessions).
Core Networking (DNS, TCP, Firewalls, Proxy Servers, DMZ).
Proficiency in web application integration (REST, SOAP, Python, Java, JavaScript, PHP).

Nice To Haves

Ability to create demo scripts in C#, Python, Perl, or Shell.
Proven track record of rapidly prototyping Proofs-of-Concept (PoCs).
Exceptional presentation skills with the ability to persuasively communicate emerging technology trends.
Active certifications in Google Cloud (e.g., Professional Cloud Architect) or equivalent credentials from other major cloud providers are highly desirable.

Responsibilities

Support Partners in establishing technical requirements and identifying current-state inhibitors to cloud adoption.
Translate complex customer requirements into ideal future-state architectures, focusing on business value and scalability.
Support thorough & efficient technical evaluations in "Solution" sales stages (S2 to S3).
Act as a primary technical resource for Partners & Sales (CSR/FSR, DSR), helping them address technical questions, objections, and blockers in their engagements with Customers.
Work hands-on with Google Cloud products to demonstrate and prototype integrations in Partner environments.
Navigate, analyze and interpret technical documentation for Google Cloud products.
Prepare and deliver product messaging, technical whiteboards, and solution briefings to highlight the Google Cloud value proposition.
Make recommendations on integration strategies, enterprise architectures, platforms and application infrastructure required to successfully implement a complete solution providing “best practice” advice to customers to optimize Google Cloud products’ effectiveness.
Use Salesforce (SFDC) and account intelligence tools to ensure all S2/technical win criteria are met and all required artifacts are loaded/notated in Salesforce record accurately and efficiently.
Leverage a Learning Management Solution (“LMS”) for training and certification, complete required certifications in the time allotted.