Customer Development Representative
Van Packer•Buda, IL
•$21 - $25•Onsite
About The Position
We are seeking a Customer Development Representative to support our manufacturer representatives, Regional Sales Managers, and Technical Solutions team throughout the quoting and sales process. This role will serve as a primary internal point of contact for representatives, helping manage project requests from initial inquiry through quotation, follow-up, and order transition. The ideal candidate will have strong communication, organization, and customer service skills with the ability to manage multiple opportunities and build strong working relationships.
Requirements
- Associate’s or Bachelor’s degree in Business, Sales, Marketing, Communications, or a related field (or equivalent experience).
- Prior experience in customer service, sales support, inside sales, account coordination, or a similar customer-facing role.
- Strong written and verbal communication skills.
- Excellent organization, attention to detail, and follow-through.
- Ability to manage multiple projects, priorities, and customer requests simultaneously.
- Strong customer-focused mindset with the ability to develop and maintain professional relationships.
- Comfortable learning technical products, terminology, and applications.
- Strong problem-solving skills and sense of ownership.
Nice To Haves
- Experience working in a manufacturing, commercial HVAC, construction, or industrial environment.
- Experience supporting manufacturer representatives, distributors, or other channel-based sales organizations.
- Experience with CRM or ERP systems.
- Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
Responsibilities
- Manage customer and representative requests throughout the quoting process, ensuring information is complete, organized, and communicated effectively.
- Serve as a key point of contact for manufacturer representatives, providing timely project updates and coordinating requests with internal teams.
- Maintain sales opportunities and project information within the CRM system and proactively follow up on outstanding quotations.
- Partner with Regional Sales Managers and Technical Solutions to support customer needs, identify opportunities, and provide a positive overall customer experience.
- Coordinate projects through quotation, revisions, follow-up, and transition into the order process.
Benefits
- Competitive salary based on experience
- Performance based Bonuses
- Health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Professional development and training opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
