Customer Development Manager

Ryder•Baton Rouge, LA

3d•Hybrid

About The Position

BUILD YOUR CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Customer Development Manager, you will be responsible for a book of business spanning approximately 110 accounts and $15 million in revenue — with the full support of one of the most recognized names in transportation and logistics behind you. This is a role for someone who wants to own their results, grow real relationships, and build a long-term career. If you’re driven by performance and looking for a company that rewards it, you’ve found your next move. The Customer Development Manager (FMS) is responsible for the management of assigned accounts in the Business Unit; the education and development of customer interest in additional Ryder services — including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage — through the Ryder Sales Process. This role sits at the intersection of relationship management and consultative sales, with real earning potential tied directly to your performance.

Requirements

Sales experience required; any industry background considered
Ability to analyze and interpret financial data and leverage it to identify customer needs and solutions
Strong verbal and written communication skills
Effective interpersonal skills and the ability to build relationships at all levels
Ability to work independently and as part of a team, holding yourself fully accountable
Highly organized, capable of multi-tasking with excellent time management and follow-up
Self-driven and flexible in a fast-paced environment
Willingness to mentor and develop newer sales employees
Ability to work across various geographic and demographic environments
Bachelor's degree required in Business, Marketing, Transportation or equivalent experience
Five (5) years or more demonstrated consecutive sales and customer relationship management experience in prior sales responsibilities required

Responsibilities

Account Management & Growth: Maintain regular, consistent contact with your customer base. Develop a sales penetration plan, segment accounts by growth opportunity and risk, and present Ryder services and capabilities. Build relationships with all customer buying influences and develop a complete understanding of each customer’s business, goals and objectives. Work with RIL to uncover opportunities for additional services and serve as the facilitator between the customer and Ryder departments or vendors.
Customer Retention & Satisfaction: Ensure contracted services are delivered and that customers feel it. Develop productive working relationships, conduct regularly scheduled customer reviews, monitor CSI results by account and maintain awareness of competitive alternatives. Contribute to smooth account transitions when needed.
Proactive Problem Solving: Stay ahead of issues through continuous dialogue with customers and Ryder staff. Supply customers with timely operational performance information and invest in understanding their business deeply.
Professional Development: Continuously improve your sales skills, industry knowledge and personal growth. Ryder is committed to developing its people — this role includes mentoring and knowledge-sharing with newer sales team members.
Performs other duties as assigned.

Benefits

Base pay: $60,000/year plus commission
First-year earning potential: $100,000 to $110,000 (base + commission combined)
Mileage reimbursement for all business travel
Cell phone: your choice of a company-provided phone or a monthly phone stipend
Laptop provided
Full benefits package
401(k) with employer match
discount on RyderShares
comprehensive health and welfare benefits, to include medical, prescription, dental, vision, life insurance and disability insurance options
paid time off for vacation, illness, bereavement, family and parental leave
tax-advantaged 401(k) retirement savings plan