Outside Sales - Customer Development Manager

Ryder Supply Chain Solutions•Schertz, TX

2d•$60,000 - $100,000•Onsite

About The Position

BUILD ON YOUR SALES CAREER WITH A COMPANY THAT HAS A FUTURE. At Ryder, our most important competitive advantage is our people. CULTURE-INTEGRITY-FAMILY. As a Customer Development Manager, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your sales career. Job Summary The Customer Development Manager is a sales position. The CDM manages and grows the assigned accounts in the Business Unit (BU) by getting customers interested in additional Ryder services, including Full Service Lease, Programmed Maintenance, Lease Financing, Fleet Management Services and Dedicated Contract Carriage. The CDM does this by following the Ryder Sales Process. This is an outside sales role with a base salary plus commission. You'll take over an established book of about 80 to 90 customer accounts, and you're expected to both manage those relationships and grow them by selling more Ryder services. You'll join a tenured South Texas sales team and train alongside an experienced CDM as you get started.

Requirements

Bachelor's degree in Business, Marketing, Transportation or a related field, or equivalent experience, required
Five (5) or more consecutive years of proven sales and customer relationship management experience in previous sales roles required
Proven ability to prospect, build a pipeline and close sales
Demonstrates problem solving skills
Strong verbal and written communication skills
Effective interpersonal skills
Ability to analyze and interpret financial data
Ability to use a customer's financial data to find the solutions that match their needs
Ability to work in a range of geographic and demographic environments
Ability to guide, engage and share knowledge with others
Willing and able to work with and mentor new sales employees
Ability to work independently and as part of a team
Ability to work as part of a team while holding yourself fully accountable
Flexible and self-driven to excel in a fast-paced environment
Able to multitask, highly organized, with excellent time management skills
Detail oriented with excellent follow-up practices

Nice To Haves

Bilingual in English and Spanish strongly preferred
Experience with Salesforce or another CRM preferred

Responsibilities

Keep in regular, consistent contact with customers to meet their needs and find new sales opportunities.
Build a sales penetration plan.
Segment the account base by growth opportunity and by risk.
Present Ryder services and capabilities.
Build relationships with everyone who influences the customer's buying decisions.
Learn the customer's business, goals and objectives in depth.
Work with RIL to find ways to apply those services where they fit.
Act as the link between the customer and Ryder departments or vendors.
Grow revenue within the existing book of business by identifying and closing new sales opportunities with current customers.
Make sure customers receive the services in their contracts.
Build a productive working relationship with each customer and keep the right level of contact.
Understand and manage how satisfied customers feel.
Hold regularly scheduled customer reviews.
Monitor CSI results by account.
Know the competitive alternatives.
Help new accounts transition smoothly after the sale.
Anticipate problems through ongoing conversations with customers and Ryder staff.
Give customers information about operational performance.
Learn each customer's business and operations.
Track customer activity, opportunities and pipeline in Salesforce.
Travel throughout the South Texas territory to meet customers face to face, including overnight travel.
Keep developing sales skills, industry knowledge and personal growth.
Performs other duties as assigned.