Customer Development Manager

Advantage Solutions•Cedar Rapids, IA

12d•$51,400 - $73,000•Onsite

About The Position

The Customer Development Manager (CDM) is responsible for developing and growing sales volume in assigned territory, markets and regions through effective relationships with store operations personnel at the region and market level. Developing relationships with these higher level decision makers should have a positive impact on all assigned stores within a given region or market. The CDM works with Retail Supervisors to raise the level of effectiveness across the entire area and region. This may include such opportunities as: planning, working retail with Retail Sales Merchandisers (RSMs), training and developing skills of RSM’s.

Requirements

Bachelor's Degree preferred or equivalent experience
2-3 years previous experience managing key account in the retail or consumer packaged goods industry
Demonstrated history of building effective cross-functional relationships with stakeholders throughout the business
Excellent written communication and verbal communication skills
Decision-making skills and ability to exercise sound judgment
Strong computer skills including proficiency with Microsoft Office and web-browsers
High School Diploma or GED or equivalent experience
1-3 years of experience in Retail Sales Merchandiser (RSM)
Excellent written communication and verbal communication skills
Good interpersonal skills
Conflict management skills
Decision making skills
Ability to exercise sound judgment
Ability to work effectively with management
Ability to ensure a high level of service and quality is maintained
Strong computer skills including proficiency with Microsoft Word, Excel, PowerPoint, Access, Outlook, and web-browsers

Nice To Haves

Bachelor's Degree

Responsibilities

Act as an account manager for an assigned retail sales and merchandising account.
Growing sales of incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives, as well as maintaining in-stock conditions.
Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions.
Following sales call standards and orchestrating call coverage plans that meet the business needs of the client and retail customer.
Complete accurate and timely paperwork, reports, recaps, itineraries, timesheets, expense reports, etc.
Meeting or exceeding POS to plan goals for assigned territory and markets
Delivering a positive gap versus Non-DRT
Growing POS by selling incremental display locations, selling the execution of plan-o-gramed locations, executing initiatives as well as maintaining in stock conditions.
Developing and leveraging relationships with key influence and decision makers in assigned stores, markets, and regions
Delivering consistent market & region level contact
Effectively gaining front end and main aisle presence. This is accomplished in conjunction and alignment with store or market personnel so that the primary merchandising and stocking duties are done by store personnel. This collaborative relationship is developed on a mutual interest and business relationship
Provides sales training and skill development of RSM’s in assigned geographies
Utilizes preferred coaching style – coaching vs. telling, role playing, open ended questions
Provides constructive feedback and development opportunities to RSM via coaching and CDM training recap forms
Communicates feedback to Retail Supervisors (RS) concerning trainee’s strengths and opportunities
Mentors assigned RSMD candidates
Participates and may lead meetings for their area or other RS area meetings
Consults with assigned RKCM/Communications Mgr about development of sales materials and other account information
Provides field perspective and feedback on SIF questions for their assigned accounts
Follows sales call standards and effectively orchestrates a call coverage plan that meets the business needs of the client and retail customer.
Effectively manages RSM training
Other related duties as assigned
Hires, retains, trains, coaches, guides, directs, and develops direct reports using company-wide processes, tools and resources
May delegate work of others and provide guidance, direction and mentoring to indirect reports