Customer Development Manager - Consultant

Coca-Cola•Tampa, FL

5d•Hybrid

About The Position

This position is part of the NAOU Sales Organization and is responsible for driving volume, revenue and advancing the customer relationship through proactive account management and sales of complex volume driving initiatives established by the Regional Sales Teams. The Customer Development Manager will support and/or sell against a portfolio of accounts that requires complex sales interactions and strong collaboration with the assigned accounts and cross-functional support team. This role is an individual contributor and is directly responsible for achieving individual performance metrics. This role will need an individual who is flexible to changing work environments and has an ability to identify and quickly assess opportunities. This individual must have the ability to demonstrate the value of Coca-Cola through words, actions and by example fosters an environment that reflects the values of the company. This individual must have the ability to handle complex customer interactions via telephone, virtual, and in-person engagement while sharing and adopting best practices. Developing self and others to improve performance in current roles and to prepare for future roles.

Requirements

Bachelor's Degree required.
1+ years frontline sales experience preferred.
Experience in effectively communicating with and influencing customers.
Proven ability to problem solve and provide viable solutions based on customer and company needs.
Proven ability to provide quality Customer Service.
Strong verbal and written communication skills.
Effective collaborating skills.
Ability to actively listen and engage in conversation with customers to uncover opportunities and solutions.
Strong time management and organizational skills. Able to manage time, establish priorities and accomplish objectives.
Advancing the Customer Relationship: Ability to facilitate and accelerate the business relationship based upon an understanding of the customer. Includes the ability to actively listen and engage in conversation with customers to uncover relevant information, resources and solutions.
Customer Relationship Transition: Ability to develop and maintain business to business relationships and transfer personal equity.
Consumer Focus: Demonstrating understanding of how one's actions and/or work impacts the Company's relationship with consumers.
Computer Capability: Ability to use information tools (i.e., Salesforce, Design Machine, CokeSolutions.com, National Sales Tool Kit, Matrix/MFE, BRIM, Microsoft Outlook Applications, KO Tickets, Power BI) to obtain the needed information to evaluate performance and access relevant data.
Need to flex the work week to accomplish tasks at hand like inputting Equipment Order docs, taking customer calls, participating in virtual meetings, conducting in-person customer visits, and/or participating on account team calls after normal hours.
Communication
Customer Relationships
Identifying Customer Needs
Influencing
Marketing
organization
Problem Solving
Relationship Maintenance
Sales
Sales Activities
Sales and Operations Planning (S&OP)
Sales Operations
Solution-Oriented

Responsibilities

Complete proactive customer contacts via telephone, virtual meetings, and in-person visits with key decision makers to build relationships and gain their support and commitment to execute initiatives and sales programs.
Conduct regular business reviews with customers by telephone, virtually, and in person to monitor relationship, re-affirm strategies, steward the business, create operational and personal value for the customer.
Identify opportunities consistent with the objectives, priorities, and strategies of assigned customers through discovery (e.g., Account Diagnostic, observation, analysis of customer data, marketplace sales data, conversations with customer) to prioritize potential focus area(s).
Coordinate implementation of agreed upon activities (e.g., mechanical service, installation, business building initiatives, distribution activities) within geographical responsibility in order to execute plan.
Participate in contract negotiations/re-negotiations with customer and Coca-Cola System to formalize the agreement.
Manage customer marketing reimbursements and local store funding programs to drive business results.
Accurately capture customer interactions through current CRM systems.
Manage individual performance to ensure effective and efficient customer contacts to successfully sell sales initiatives.
Provide feedback to Leadership Team on potential opportunities to improve individual and team performance.
Develop and ensure execution against an Individual Development Plan to ensure personal development and career growth within NAOU.
Work with Customer Agreement team, Finance, and other cross functional teams to execute new and renegotiated contracts.
Selling, processing, and installing Coca-Cola Freestyle
Resolving service issues
Approving reimbursements and resolving customer’s issues
Authorizing account transfer requests
Steward work in Regional and Account Team meetings
Build customer presentations.