Customer Design Technician

TechServ Engineering & Consulting•Tulsa, OK

8d•Onsite

About The Position

The Customer Design Technician is responsible for performing intermediate level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities.

Requirements

Gains knowledge of standards, codes, and regulations relevant to area of assignment.
Gains knowledge with pertinent equipment, material, systems, and business processes.
Assists employees in handling defined portions of routine problems when beneficial to client.
Possesses basic computer literacy, knowledge, and skills.
Performs work activities as assigned and coached by higher level employees.
Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
Plans work in accordance with client standard planning practices.
Prioritizes routine work to meet the demands of the company.
Maintains accurate records.
Applies technical knowledge and experience in resolving problems encountered in assigned work.
Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.
Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
Communicates effectively, both orally and in writing with internal and external customers.
Assists in the preparation of technical reports and papers.
Demonstrates the ability to be a team player.
Relates to people in an open, friendly, and sincere manner.
Develops decision-making skills based on sound judgment and job knowledge.
Develops an understanding of the roles and responsibilities of the local organizational unit.
High school diploma or equivalent plus 2 years or related utility industry work experience.
Valid Driver's License
Candidates must have a valid driver’s license and a clear driving record.
Employment is contingent upon successful completion of a background check, which may include verification of driving history, criminal records, and other relevant factors.

Nice To Haves

An associate's degree in electrical/electronic/civil/mechanical engineering technology/drafting/design technology or related fields is preferred but not required.

Responsibilities

Preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc.
Establishing service for and interacting with residential/commercial/industrial customers and collaborating to determine customer needs with respect to new services, service upgrades, and facility relocations, among others.
Designing facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and billing accordingly.
Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed.
Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the area.
Learning and understanding Client Distribution Standards, NESC Codes, OSHA Rules, Client Accounting Practices, CIAC Rules, Client Tariffs and Safety Rules and Procedures.
Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.