Customer Design Technician Associate

American Electric Power•Pt. Pleasant, WV

About The Position

The Customer Design Technician Associate performs entry-level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of company equipment and facilities. The selected candidate must live within 45 minutes of safe travel to the Point Pleasant Office & Service Center in Point Pleasant, West Virginia. The role develops and applies technical knowledge, supports routine problem-solving, maintains accurate records, communicates with internal and external customers, and works under coaching from higher-level employees. The position requires an associate degree in a relevant engineering technology field, or a high school diploma or equivalent combined with two years of related utility industry work experience.

Requirements

Associate degree in Electrical, Electronic, Civil, or Mechanical Engineering Technology, or a related field; alternatively, a high school diploma or equivalent plus two years of related utility industry work experience.
Valid driver's license.
Must live within 45 minutes of safe travel to the Point Pleasant Office & Service Center.
Basic computer literacy, knowledge, and skills.
Ability to communicate effectively orally and in writing and work as a team player.

Responsibilities

Perform assigned entry-level technical work relating to company equipment and facilities.
Gain knowledge of applicable standards, codes, regulations, equipment, materials, systems, and business processes.
Assist employees with defined portions of routine problems when beneficial to the company.
Perform work activities as assigned and coached by higher-level employees.
Work with others by supplying information and seeking assistance as necessary.
Plan work in accordance with AEP standard planning practices and prioritize routine work to meet company demands.
Maintain accurate records.
Apply technical knowledge and experience to resolve problems in assigned work.
Look for opportunities to improve processes and increase job knowledge and technical skills.
Seek out, compile, analyze, and interpret information needed to perform work and solve problems.
Communicate effectively orally and in writing with internal and external customers.
Assist with preparing technical reports and papers.
Develop decision-making skills based on sound judgment and job knowledge.
Develop an understanding of the roles and responsibilities of the local organizational unit.