Customer Design Technician-Technician Sr

American Electric Power•Weatherford, OK

4d•Onsite

About The Position

Responsible for performing intermediate level technical work and related activities associated with the planning, engineering, design, analysis, research, development, testing, construction, maintenance, and operation of Company equipment and facilities. Customer Design Technicians are responsible for preparing required orders, obtaining right of way, etc. to implement recommended system improvements, such as capacity improvements, pole replacements, recloser reconditioning, etc. Technicians establish service for and interact with residential/commercial/industrial customers and collaborate to determine customer needs with respect to new services, service upgrades, and facility relocations, among others. Once customers’ needs are determined, the technicians design facilities required to meet the customer's needs while determining what, if any, costs are to be passed onto the customer and bill accordingly. Contacting the Project Design Group for advice on system improvements needed to serve new loads and other issues as needed. Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements. Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained). This may require travel within and outside of the State of Indiana. Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures. Learning and becoming proficient in the use of: Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.

Requirements

Technical knowledge acquired from an Associate Degree in Electrical/Electronic/ Civil/Mechanical Engineering Technology.
Knowledge of standards, codes, and regulations relevant to area of assignment.
Knowledge with pertinent equipment, material, systems, and business processes.
Basic computer literacy, knowledge, and skills.
Minimum Requirements for Technician (SG 05): High school diploma or equivalent plus 4 years or related utility industry work experience. or an associate’s degree in electrical/electronic/civil/ mechanical engineering technology or related fields with 2 years of related utility industry work experience.
Minimum Requirements for Technician Senior (SG 06): High school diploma or equivalent plus 6 years or related utility industry work experience. or an associate’s degree in electrical/electronic/civil/ mechanical engineering technology or related fields with 4 years of related utility industry work experience.
Valid Driver’s License

Nice To Haves

Assists employees in handling defined portions of routine problems when beneficial to AEP.
Performs work activities as assigned and coached by higher level employees.
Demonstrates ability to work with others in supplying information and seeking assistance as necessary.
Plans work in accordance with AEP standard planning practices.
Prioritizes routine work to meet the demands of the company.
Maintains accurate records.
Applies technical knowledge and experience in resolving problems encountered in assigned work.
Uses initiative in looking for opportunities to improve the process and increase job knowledge/technical skills.
Seeks out, compiles, analyzes, and interprets information necessary to perform work activities and solve problems.
Communicates effectively, both orally and in writing with internal and external customers.
Assists in the preparation of technical reports and papers.
Demonstrates the ability to be a team player.
Relates to people in an open, friendly, and sincere manner.
Develops decision-making skills based on sound judgment and job knowledge.
Develops an understanding of the roles and responsibilities of the local organizational unit.

Responsibilities

Preparing required orders, obtaining right of way, etc. to implement recommended system improvements.
Establishing service for and interacting with residential/commercial/industrial customers.
Collaborating to determine customer needs with respect to new services, service upgrades, and facility relocations.
Designing facilities required to meet customer needs.
Determining costs to be passed onto the customer and billing accordingly.
Contacting the Project Design Group for advice on system improvements.
Obtaining simple easements for projects and consulting with the appropriate Right of Way Agent to obtain more complex easements.
Participating in storm restoration work, specifically assessment of storm damage (once adequate field experience has been gained).
Learning and understanding AEP Distribution Standards, NESC Codes, OSHA Rules, AEP Accounting Practices, CIAC Rules, AEP Tariffs and Safety Rules and Procedures.
Learning and becoming proficient in the use of Microsoft Outlook, Distribution Design Studio, Electric Office, GIS mapping system, PDS, EEMS, TLM, STORMS, OPS, JERI, CAD and other Microsoft applications.